Contributions Administrator

Found in: Talent ZA C2 - 2 weeks ago


Johannesburg, South Africa Salt Employee Benefits Full time

OVERVIEW

The Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers and external service providers.

AREAS OF RESPONSIBILITY

Key Activities

  • Perform all contribution related activities which include the complete contribution processing cycle of all contributions, all contribution related enquiries and complaints.
  • Process contributions according to the rules, policies, legislation, administration procedures and the service level agreement.
  • Process refunds according to administration processes within the service level agreements.
  • Meet production standards in terms of quantity and quality.
  • Liaise with employers and service providers both written and verbal.
  • Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
  • Ensure email communication, whether internal or external is dealt with professionally and within the service level agreement.
  • Any other duties as determined by the the business needs and participate in all organisational events as required.

Record Keeping and Filing

  • Attach all email correspondence to the member's record.
  • Record all appropriate member notes on member's Everest record.

Query resolution

  • Attend to all email and telephonic enquiries both internal and external.
  • Assist Client Services, the Call Center, Claims team, employers and external service providers to resolve queries.
  • Applying the rules, policies and administration procedures of different funds in accordance with the Co standards service level agreements
  • Follow through and provide client with on-going feedback until enquiry is resolved.
  • Support a positive and responsive climate for client enquiry resolution.
  • Action all escalated enquiries within 24 - 72 hours.

Team Support

  • Accept accountability and take responsibility for any work done or allocated.
  • Display a willing and helpful attitude.
  • Action any other responsibilities allocated by the manager.
  • Cheque releasing, Year ends & Benefit statements

Relationship Management

  • Build and maintain relationships at all levels with service providers and internal departments to enhance organisational effectiveness and efficiency.
  • Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company

Time Management

  • Excellent time management.
  • Must be available to work overtime when the need arises.
  • Flexible and ability to work under pressure and multitask.

QUALIFICATIONS

  • Matric certificate with maths.
  • Good command of English.
  • FICA awareness training

EXPERIENCE

  • At least 2 years employee benefits / retirement fund administration experience specifically in a similiar role processing retirement fund contributions and dealing with employers and external providers.
  • A solid knowledge of pension fund legislation, (specifically Section 13A), regulations and guidelines.
  • Everest experience will be advantageous.
  • Knowledge and understanding of unitisation.
  • Good knowledge of Microsoft Outlook, Word and Excel.
  • Excellent numerical skills with attention to detaill and accuracy.
  • Methodical and meticulous.
  • Good verbal and written communication skills.
  • A self-starter who can work independently with minimal support but who can also work in a team environment.


  • Johannesburg, South Africa Salt Employee Benefits Full time

    The purpose of this role is to be accurate and timeous processing contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team, employers and external service...

  • Administrator Contributions

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    Purpose of the roleThe Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team,...

  • Administrator : Contributions

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    Purpose of role:Perform quality assurance based on the specialized requirements of the role. The incumbent should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face to face...

  • Administrator : Contributions

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa SALT Employee Benefits Full time

    Purpose of role:Perform quality assurance based on the specialized requirements of the role. The incumbent should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face to face...

  • Contributions Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    The Contributions Manager is responsible for the overall management of the contribution department. The duties include, managing, planning, monitoring and reporting. Providing assistance to Client Services, the Call Centre, Claims team, employers and external service providers. The Contributions Manager reports to the Head Administration.AREAS OF...

  • Indexing Administrator

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa Salt Employee Benefits Full time

    PURPOSE OF THE ROLEAn Indexing Administrator needs to ensure accurate and timeous,The role requires thorough administration of Index schedules on an end to end from receipt to saving files per the agreed service levels between SALT EB and the Fund. Provide efficient administration and verification service in respect of quality assurance of...

  • Administrator

    9 hours ago


    Johannesburg, South Africa HRS Staffing Solutions Full time

    **Gauteng**, JHB - Eastern Suburbs** **Administrative** **Professional - Johannesburg** **Administrative Professional Needed in Manufacturing Industry** **Are you a highly organized and detail-oriented Administrative Professional looking for a new opportunity? Look no further! Our client is a leading manufacturing company seeking a dedicated individual to...


  • Johannesburg, South Africa Sanlam Full time

    Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...


  • Johannesburg, South Africa Sanlam Full time

    **What will you do?** **Santam Specialist Solutions** has a position available for a - **Corporate Administrator,** within the corporate travel team at - **TIC.** - The corporate travel team is responsible for all corporate related policy issuing and query solving functions, as well as policy renewals and general administrative duties.- The person will need...

  • HR Administrator

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa EMPIRE RECRUITMENT Full time

    Currently, we are seeking a skilled HR Administrator to play a vital role for our client in the manufacturing sector. If you're ready to take charge of day-to-day HR and Payroll administration, we invite you to become a part of this dynamic workforce.Key Responsibilities:As an HR Administrator, you will be entrusted with managing the core HR and Payroll...


  • Johannesburg, South Africa Wetpaint - The Little BIG Agency! Full time

    We are looking for a detail-oriented financial administrator to optimise our financial management procedures. You will be contributing to financial planning, preparing financial reports and implementing best practices in financial administration. To ensure success as a financial administrator, you should possess extensive knowledge of accounting principles...


  • Johannesburg, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: To lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously **Minimum Requirements**: **REQUIRED MINIMUM EDUCATION/TRAINING**. Relevant Bachelor’s Degree. Registered with professional bodies...

  • IT Administrator

    Found in: Talent ZA 2A C2 - 2 weeks ago


    Johannesburg, South Africa Hedz recruitment solutions Full time

    Our client, a dynamic and leading provider in the truck solutions and manufacturing industry, known for their commitment to excellence and innovation, is seeking an experienced IT Administrator with proficiency in Pastel and network knowledge. As an IT Administrator, you will be responsible for managing IT systems, including WiFi setup, and login creation....


  • Johannesburg, South Africa Nedbank Full time

    **Job Classification** - Product Support Administrator- Job Family- Project, Process and Product - Career Stream- Projects - Leadership Pipeline- Manage Self: Operational **Job Purpose** - To ensure all logistics related to administration and reporting support is provided to various teams within the business particularly client solutions, distribution,...


  • Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Payroll Administrator

    9 hours ago


    Johannesburg, South Africa Rosegold Sourcing Full time

    **Payroll Administrator** - End to end processing of company payroll for salaried and wage staff. - Collate payroll information, process, produce reports and file accordingly. - Prepare and remit monthly contributions - Prepare all payroll related reports for the manager. - Input new employees and terminations on system, as well as changes to information. -...

  • Key Account Administrator

    Found in: Talent ZA C2 - 2 weeks ago


    Johannesburg, South Africa SMD Technologies Full time

    Job Summary:As a Key Account Administrator, you will play a vital role in supporting our Retail Accounts Executive by efficiently managing daily, weekly, and monthly administrative tasks. Working closely with our office staff, you'll contribute to the seamless implementation of administrative processes.Key Competencies:Strong interpersonal skillsExceptional...


  • Johannesburg, South Africa FirstRand Full time

    Job Description To perform administrative functions relating to supplier risk management to support the business in identifying, assessing and challenging the risk exposure to the business. - Contribute to cost efficiencies through responsible utilization of work-related resources. - Ensure that the supplier compliance documentation is completed as per the...

  • Internal Sales

    2 days ago


    Johannesburg, South Africa Blue Naartjie Concepts Full time

    Internal Sales / Administration Position Must have experience in Internal Sales - Market Related. (Market: Hospitality, Tourism, Entertainment, Events) Requirements and Personality. - A Reliable vehicle to commute to and from work. - Vehicle will be used for business purposes. - Honest - Reliable - Dependable - Eager to put in the work consistently. -...


  • Johannesburg, South Africa Specd Full time

    **Education and Experience** - Certified Kubernetes Administrator essential - Certified Linux administrator essential - Production Kubernetes Experience - Highly experienced with Docker & Containers - Top notch Linux skills - Strong experience with Windows, Linux, or Unix system administration, as well as solid skills with orchestration platforms, such as...