Specialist Broker Support

Found in: Talent ZA C2 - 2 weeks ago


Sandton, South Africa Innovation Group Full time

We're looking for experienced talent to join our innovative, forward thinking business in the role of Specialist Broker Support. The role will focus on providing first line support to our customers, repairing dealers and brokers. Main responsibilities will be focused on providing support and query resolution for initial suite of Hoot and Broker products on our systems.

Education

A Matric Certificate or Equivalent NQF Level 4 Qualification National Certificate Autotronics or a similar motor trade certification (NQF level 5 ) RE 5 / FAIS advantageous

Knowledge and Experience

A minimum of 2 years experience with broker-based and online information systems 3 years experience in customer service, claims handling and customer experience environments Experience and proficiency within the insurance / financial services industries

Responsibilities

Provide end-to-end customer support and customer experience management to Dealers, Direct customers and Brokers. Participate in pro-active and corrective actions as required to ensure service delivery. Ensure first call resolution is maintained with all customers. Communicate with all stakeholders in a professional manner. Resolve online incidents / bugs in collaboration with relevant resolver groups (e.g., Manager, IT Operations and IT Development). Providing incident management reports and feedback to technology provider in accordance with predetermined SLA’s Ensure that customers are given clear information and are kept appropriately informed before, during and after initial interaction. Take ownership of and manage social media activities. Provide systems troubleshooting with customers and refer to relevant parties where first call resolution is not achieved. Ensure that customers are confident that they are dealing with companies where the fair treatment of customers is central to the culture. Ensure that customers are given clear information and are kept appropriately informed before, during and after the call. Claims cost management by ensuring that claims are reviewed and assessed within laid down processes and procedures. Work within provided mandates for maximum cost control. Ask correct questions and gain necessary information to process the claim or advise the client accordingly Use your understanding of the platform to help clarify the priority of new features, enhancements, and bugs, and provide input into the design and build processes. Act as a custodian for system and website understanding.

What we offer

Permanent employment A competitive salary Access to medical aid and provident fund Continuous learning and training Hybrid working opportunities

  • Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Employee Benefits**Function**:Administration and Office Support**Date**:10-Jan-2023Achieve more than - *** **YOU BELIEVE** - Discovery Employee Benefits Broker Services Consultant - **About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in...


  • Sandton, South Africa Guardrisk Full time

    **Introduction** - To assist with Underwriting Audits on Outsource and Broker Binder Business Partners.**Role Purpose** - To assist with Underwriting Audits on Outsource and Broker Binder Business Partners.**Requirements**: - Grade 12 - FAIS - Completed RE5 Certificate and Credits (60 credits) - At least 5 years’ experience in commercial underwriting -...


  • Sandton, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary CIB...


  • Sandton, South Africa Medipath Healthcare Recruitment Full time

    **06th February, 2023**: **Desktop Support Architecture Specialist** **Location**:Auckland Park / Sandton Senior IT Support Technician / Architect will be responsible for articulating an architectural vision, conceptualizing architectural approaches, developing and validating the architecture and high level solution design against business requirements and...


  • Sandton, South Africa Sanlam Full time

    **What will you do?** - A position for an **Underwriting Specialist: Policy Wording & Manuals** exists in the **Broker Solutions** team, based at our office in **Sandton (Johannesburg) **offices.**What will make you successful in this role?** To manage and maintain Santam’s Commercial Lines policy wordings as well as Clause & Additional Wording Components...

  • Litigation Specialist

    Found in: Talent ZA C2 - 7 days ago


    Sandton, South Africa Hollard Recruitment Full time

    Hello… an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area.  We are looking to recruit a Litigation Specialist Effectively settle claims whilst ensuring operational effectiveness• To ensure that from both a profit and efficiency point of view the claim is being managedappropriately within...


  • Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Invest**Function**:Communications**Date**:08-Mar-2023- Discovery - Invest | Executive Office- Executive Office Specialist**About Discovery** - Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose,...


  • Sandton, South Africa Guardrisk Full time

    **Introduction** Overall leadership withinin and management of specific insurance product offering with the GGI division. Stakeholder management with all sectors to ensure that the key goals of the division from a personnel,revenue and expense management are achieved. **Role Purpose** Overall leadership withinin and management of specific insurance...


  • Sandton, South Africa Guardrisk Full time

    **Introduction** Responsible for the growth and management of a portfolio of mid-corporate clients for the construction (contract) bonds & guarantees division. **Role Purpose** Responsible for the growth and management of a portfolio of mid-corporate clients for the construction (contract) bonds & guarantees division. **Requirements**: - An...


  • Sandton, South Africa Discovery Ltd. Full time

    **Business Unit**:Discovery Invest**Function**:Investments / Portfolio Management / Wealth Manage**Date**:08-Mar-2023**BELIEVE** - Discovery - Invest- Specialist Fund Operations Manager- About Discovery Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who...


  • Sandton, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Effective execution...


  • Sandton, South Africa Guardrisk Full time

    **Introduction** Risk based underwriting of facilities and guarantees transactions for the construction (contract) bonds & guarantees division. **Role Purpose** Risk based underwriting of facilities and guarantees transactions for the construction (contract) bonds & guarantees division. **Requirements**: - An undergraduate degree in the Built...


  • Sandton, South Africa IDC Full time

    **Synopsis** The ISA SIP Programme Delivery Office (SPDO) is to ensure that Infrastructure South Africa (ISA) provides requisite Technical Support to Project Sponsors and Implementing Agents (IAs) on the priority infrastructure programmes (Rural Bridges, Refurbishment Operate and Transfer of Public Buildings and Infrastructure Portfolios of National and...


  • Sandton, South Africa IDC Full time

    **Synopsis** The ISA SIP Programme Delivery Office (SPDO) is to ensure that Infrastructure South Africa (ISA) provides requisite Technical Support to Project Sponsors and Implementing Agents (IAs) on the priority infrastructure programmes (Rural Bridges, Refurbishment Operate and Transfer of Public Buildings and Infrastructure Portfolios of National and...


  • Sandton, South Africa IDC Full time

    **Synopsis** The ISA SIP Programme Delivery Office (SPDO) is to ensure that Infrastructure South Africa (ISA) provides requisite Technical Support to Project Sponsors and Implementing Agents (IAs) on the priority infrastructure programmes (Rural Bridges, Refurbishment Operate and Transfer of Public Buildings and Infrastructure Portfolios of National and...


  • Sandton, South Africa Boardroom Appointments Full time

    **Key purpose**: The primary objective of the Sales Specialist is to promote company solutions and services in such a way that is accessible by different stakeholders with different levels of technical expertise. They will work across accounts and verticals with the aim of selling these solutions and services. They demonstrate company capability and...


  • Sandton, South Africa IDC Full time

    **Job Description** Objective**: The Innovation Specialist will be a vital member of the Innovation and Continuous Improvement unit within the Corporate Strategy and Innovation department of the IDC. The primary objective of this role is to drive a culture of continuous improvement throughout the organisation through the collaboration with the senior...


  • Sandton, South Africa IDC Full time

    **Synopsis** The ISA SIP Programme Delivery Office (SPDO) is to ensure that Infrastructure South Africa (ISA) provides requisite Technical Support to Project Sponsors and Implementing Agents (IAs) on the priority infrastructure programmes (Rural Bridges, Refurbishment Operate and Transfer of Public Buildings, Land and Buildings Optimisation and...

  • Data Specialist

    Found in: Talent ZA C2 - 2 weeks ago


    Sandton, South Africa Dimension Data Full time

    FunctieomschrijvingUnder the guidance of more senior IT Data Architects, the IT Data Specialist applies data analysis, data modelling and quality assurance techniques based on a detailed understanding of business processes to establish, modify or maintain internal data structures and associated components (entity, relationship and attribute descriptions)....

  • Business Support Specialist

    Found in: beBee jobs ZA - 1 week ago


    Sandton, South Africa Bidvest Bank Full time

    Primary Purpose The successful incumbent will be interpreting and documenting business requirements and providing solutions. Supporting business with daily operations in the systems environment.Minimum RequirementsQualificationsGrade 12Business Analysis Certificate (Ideal)Diploma/ Degree in IT (Ideal)Experience2-3 years' Business Analysis experienceDuties...