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Marketplace Program Manager, 3P Marketplace

6 months ago

Cape Town, South Africa Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Full time
Today, more than 60% of the items sold in Amazon’s stores globally are from independent sellers — most of which are small and medium-sized businesses — providing a vast selection of products, competitive prices, and great convenience for shoppers.

As a Program Manager you will own stream line processes and work to build solid programs to support Amazon sellers and customers. You will work directly with leadership, legal, operations, transportation, procurement teams, and a variety of internal and external partners to ensure the best seller experience possible.

The right candidate will have program management background and experience leading large projects. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.

We have Program Manager positions throughout many areas, such as Seller growth, Seller Experience, Fulfillment by Amazon, Fees and Pricing and others. When you apply to this position, your profile will be evaluated during the interviews for the most suitable role within our team.

Learn about some of our roles:

Seller Growth
The Seller Growth Manager has a marketing mindset to own seller communication channels and drive initiatives that set sellers up for success on Amazon. You will partner with business and operations teams to drive new initiatives aimed at improving, automating, or streamlining processes that drive seller growth at scale. The right candidate will have a marketing background and experience leading large projects.

Fees and pricing
In this role, you will be responsible for developing and enhancing both existing and new pricing and fees processes, methodologies, and products. You will leverage your core analytical, product development, and project management skills to drive our strategic vision forward. The ideal candidate has a proven track record in strategic program management, a strong analytical mindset, and the ability to thrive in a fast-paced, dynamic environment. If you are passionate about driving innovative pricing and fees solutions, we encourage you to apply. The right candidate will have strong analytical skills and expertise in data analysis tools and financial related projects.

Fulfillment by Amazon
We are looking for a talented Product Manager to manage product development of key features in our fulfillment program. You will Build E2E knowledge of Fulfillment, seller pain points and major drivers of cost; Establish fulfillment product roadmap in collaboration with Operations and Tech teams; Partner with global product teams to identify and influence development of new products and services and more. The right candidate will have experiences with scalable operations solutions/ supply chain projects.

This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon’s current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements

Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1

Key job responsibilities
Partner with stakeholders to build and execute initiatives and roadmaps to achieve business goals. This includes both short- and long-term horizons.
Partner with teams to secure resources, scope efforts, set project priorities and milestones, and drive delivery.
Gather and analyse data to uncover opportunities to drive Amazon growth and improvements
Identify the gaps and pain points in the existing processes and drive improvements.
Connect with key stakeholders regularly to review metrics and setup processes to ensure goals are met.
Track performance management mechanisms and seller performance on a day to day basis.
Write reports/documents that detail the progress to leadership on a frequent basis.
Deep dive on issues and come up with solutions, creating solutions from scratch for short and long term.

BASIC QUALIFICATIONS

- * Bachelor degree
- * Program or project management experience
- * Excel knowledge
- * Experience defining program requirements and using data and metrics to determine improvements
- * Experience defining and implementing process improvement initiatives

PREFERRED QUALIFICATIONS

- Process improvements experience
- SQL Knowledge

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.