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IT Team Lead-1
4 weeks ago
Description
To manage the allocation and quality of work within area of responsibility Supervision and performance management of the team Driving team training and development needs Will be responsible for the management of the core processes and ensuring that the correct procedures are applied, and transactions/procedures are processed and followed by the Operational Specialists Call Quality Management (CQM) of random sampling for call monitoring for the Industry Ongoing service management of the Industry client portfolio Responsible for the management of daily client service requests Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources Responsible for improving the BMI, consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards
Job Details
Application Closing Date
11/06/24All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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