Junior Flight Consultant

3 weeks ago


Cape Town, South Africa Investec Full time


Description

Consult with Investec clients in order to compile quotes and issue domestic flight and land bookings, whilst delivering out of the ordinary client service. Upsell clients on hotels, car hire as needed. The role also entails working closely with the online ticketing team to manage all support functions related to online tickets including special requests and schedule changes. This role requires a passion for air travel combined with a commitment to upholding a clear duty of care for clients.


The result

Demonstrate high attention to detail & strong administrative skills. Strong sense of team underpinned by knowledge sharing and mentorship culture. Input and drive Investec Travel's strategic direction and understand broader Investec ecosystem. Nurture, grow and maintain matured relationships with clients, stakeholders, broader team and bankers. Provide high sense of client service and operate professionally and efficiently with external and internal stakeholders. Deliver a refined proactive problem-solving approach. Curiosity to learn and continue professional development. Willingness to work a flexible schedule and a high work ethic (available to all clients when needed including after office hours) – we apply a sunset rule on all quotes for clients and adhere to the Private Bank client experience SLA. Ability to achieve the individual targets as set out in the Flight Consultant KPI and performance targets and collect applicable service fees. ADMs are reported as risk events and depending on the quantum and severity, may give rise to a performance process Process online check-ins for clients where applicable.


Experience, skill and capability

Minimum 2 years domestic air ticketing experience ideally in a leisure travel environment. Corporate experienced consultants may apply too (Leisure focus of the role is very different though) Amadeus GDS Proficiency – at least 2 years' experience and currently using Amadeus. Ability to book and service NDC bookings through Amadeus NDCx and other providers eg Verteil / Thomalex and others Ability to reissue tickets (voluntary and involuntary) and refund tickets on Amadeus GDS Aptitude for internal IT and CRM systems (training will be provided on internal systems) Proactive approach to travel (, schedule changes / airline grounding, weather / meticulous daily queue management) Anticipating client's challenges and proactively solving Attention to detail with a high level of accuracy Excellent verbal and written communication skills Ownership, Accountability & Responsibility

Investec Culture 

At Investec we look for intelligent, energetic people filled with passion, integrity and curiosity. We value individuals who in turn value our culture that is, a flexible attitude comfortable to live with ambiguity and willing to challenge the status quo. Diversity, talent and leadership are respected in pursuit of the growth of our business. People who can manage themselves and build strong relationships in order to get things done, will perform in out of the ordinary ways in our environment. 

We are committed to diversity and inclusion when recruiting internally and externally. 




  • Cape Town, South Africa Human Value Full time

    Join an award-winning luxury safari tour operator and take on the day-on day responsibilities assuring the highest quality of service, accuracy and flight options for their high-end clients.  Hybrid working environment! The role:You are responsible for the flight desk offering flight quotes at a competitive rate. You are to offer flight options to the...


  • Cape Town, South Africa HumanValue Full time

    Join an award-winning luxury safari tour operator and take on the day-on day responsibilities assuring the highest quality of service, accuracy and flight options for their high-end clients.  Hybrid working environment! The role:You are responsible for the flight desk offering flight quotes at a competitive rate. You are to offer flight options to the...


  • Cape Town, South Africa Human Value Full time

    Join an award-winning luxury safari tour operator and take on the day-on day responsibilities assuring the highest quality of service, accuracy and flight options for their high-end clients.  Hybrid working environment!   The role: You are responsible for the flight desk offering flight quotes at a competitive rate. You are to offer flight options to the...


  • Cape Town, Western Cape, South Africa HumanValue Full time

    About HumanValueAt HumanValue, we strive to deliver exceptional service to our high-end clients.The role involves managing flight options to ensure accurate and timely booking processes. This includes assisting consultants in finding suitable routes, quoting, holding, issuing flights, and amending or cancelling them as needed.We are looking for a...


  • Cape Town, South Africa HotelJobs.co.za Full time

    This is a group position servicing three distinct business units. You will report to the Chief Operating Officer and will take on the day-on day responsibilities assuring the highest quality of service, accuracy and flight options for our high-end clients. **The role**: You are responsible for the flight desk offering flight quotes at a competitive rate. You...


  • Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Join an award-winning luxury safari tour operator and take on the day-on day responsibilities assuring the highest quality of service, accuracy and flight options for their high-end clients. Hybrid working environment! The role: You are responsible for the flight desk offering flight quotes at a competitive rate. You are to offer flight options to the...


  • Cape Town, Western Cape, South Africa HumanValue Full time

    HumanValue, a luxury safari tour operator, is seeking an experienced Flight Operations Coordinator to join its team. This role is focused on delivering high-quality service throughout the booking process.The estimated salary for this position is approximately $65,000 per annum, considering the industry standards and the company's expertise in providing...


  • Cape Town, Western Cape, South Africa Investec Full time

    About this roleWe are seeking a highly skilled Flight Consultant to join our team at Investec. As a key member of our travel team, you will be responsible for providing exceptional client service and delivering tailored travel solutions.Key responsibilitiesMeet and exceed client travel requirements, ensuring seamless and stress-free travel...


  • Cape Town, South Africa Investec Full time

    Description Consult with Investec clients in order to compile quotes and issue domestic, regional and/or international multi-city flight bookings, whilst delivering out of the ordinary client service. Upsell clients on hotels, car hire and travel insurance as needed. The role also entails working closely with the online ticketing team to manage all...


  • Cape Town, Western Cape, South Africa FlightjobsDVV Media Full time

    About the RoleZenon Aviation is pleased to be supporting a well-established Airline in their search for experienced ATR 42/72 Captains to work on long-term rotational contracts based in West Africa.Key BenefitsMinimum 12 Month Contracts AvailableAccommodation and Flights provided on rotation8 weeks on, 4 weeks off rotationFlights provided throughout the...


  • Cape Town, South Africa DAUNTLESS DYNASTY MARKETING Full time

    We're seeking an ambitious and results driven Junior Sales Consultant to join our dynamic sales team. As a Junior Sales Consultant, you'll play a key role in driving revenue growth, building strong relationships with clients, and identifying new business opportunities. **Key Responsibilities**: 1. Develop and execute sales strategies to achieve/exceed...

  • Air Consultant

    5 months ago


    Cape Town, South Africa Career Circuit Full time

    **Key Areas of Focus**: Provide competitive flight quotes for guests, agents and staff travel as required. Support consultants with flight bookings, confirmations, fares, airline rules and terms for specific fares. Create and manage all flight bookings on Galileo FIT & Groups. Ticketing responsibilities and strong knowledge and understanding of domestic,...


  • Cape Town, South Africa The Recruiters Full time

    The Recruiters is currently seeking a dynamic Junior Recruitment Consultant with effective communication skills and a vibrant personality to join our team on a fully remote full-time basis.We welcome candidates from all over South Africa to apply. The requirements are:Matric certificate1-2 years recruitment consulting experienceWe are looking for someone who...


  • Cape Town Region, South Africa Jobted ZA C2 Full time

    The Recruiters is currently seeking a dynamic Junior Recruitment Consultant with effective communication skills and a vibrant personality to join our team on a fully remote full-time basis. We welcome candidates from all over South Africa to apply. The requirements are: Matric certificate 1-2 years recruitment consulting experience We are looking for...


  • Cape Town, South Africa Data Knights Full time

    We are looking for a motivated junior account manager to provide sales support to our customers. You will be assisting our sales team with developing sales and pricing plans, communicating with customers to determine their needs, and conducting research to identify new sales leads. To ensure success as a junior account manager, you should possess excellent...


  • Cape Town, South Africa Hire Resolve Full time

    At Hire Resolve we focus on recruiting within specific industries with both a local and international focus. Our specialized recruitment consultants are well-versed and highly networked in their specific industries. We have a fantastic job position open as a Junior Recruitment Consultant. You will be expanding your network, receiving full training as well...


  • Cape Town, South Africa Jobted ZA C2 Full time

    Overview At RPO, we specialise in recruiting across specific industries, both locally and internationally. Our recruitment consultants are highly knowledgeable and well-connected within their respective fields. We currently have an exciting opportunity for a Junior Recruitment Consultant. In this role, you will grow your professional network, receive...


  • Cape Town, South Africa Hire Resolve Full time

    At RPO, we specialise in recruiting across specific industries, both locally and internationally. Our recruitment consultants are highly knowledgeable and well-connected within their respective fields. We currently have an exciting opportunity for a Junior Recruitment Consultant. In this role, you will grow your professional network, receive comprehensive...


  • Cape Town, South Africa Jobted ZA C2 Full time

    Overview At Hire Resolve, a specialist recruitment agency, we focus on recruiting within specific industries with both a Local and International focus. Our specialized recruitment consultants are well-versed and highly networked in their specific industries. We have a fantastic job position open as a Junior Recruitment Consultant. You will be expanding...


  • Cape Town, South Africa Intelligent Debt Management Full time

    **Junior Recruitment Consultant** IDM is growing quickly and needs a **Junior Recruitment Consultant **to join the People Team and will be responsible for supporting the recruitment process by coordinating interviews, managing applicant tracking systems, and assisting with onboarding new hires for Internal and External vacancies. Are you ready to save the...