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Call Center Agent

7 months ago

Johannesburg, South Africa CallForce Full time

US based client is looking for dynamic outbound agents on a night shift in Sunninghill.

Successful candidates will receive full product and systems training.

Responsibilities and expectations (not limited to):

  • Read from a scripted pitch
  • Transfer warm leads to USA agents
  • Meet and exceed hourly/daily/weekly transfer target.
  • Meet exceed Quality Assurance standards.

Desired Requirements, Experience and Qualifications

  • Matric
  • Awareness of medical terms and disciplines
  • Outbound experience required
  • Excellent verbal communication skills
  • Neutral accent
  • Computer literate
  • Own transport (advantageous not essential)

Competencies

  • Objection handling
  • Good command of the English language
  • Ability to hold a conversation and think on your feet

Salary:

  • Paid per productive hours
  • Shift allowance (Shift between 4pm and 4am only)
  • Travel allowance
  • Performance incentives.

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.