Provincial Executive: Integrated Channels

2 weeks ago

Pretoria, South Africa Absa Group Limited Full time
Job title : Provincial Executive: Integrated Channels (Pretoria)Job Location : Gauteng, PretoriaDeadline : December 22, 2024Quick Recommended Links
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Job Summary

  • Formulate a region-specific (GN & LIMPOPO) strategy execution plan to deliver on business priorities and sustainable business performance for all products, across all channels. 
  • Drive performance by taking end-to-end accountability for a provincial area, including infrastructure (Branch & ATM), ATM portfolio (planning , operations and security), people, sales, service, channel and regional operations performance, resource optimisation and managing the cost base for a seamless colleague and customer experience.

Job Description

Educational/Experience Requirements:

  • NQF 7 or equivalent Bachelors degree/Advanced diploma (NQF 8 advantageous) in fields of study : Business Administration, Business Management, Operations Management, Strategic Management, Marketing or Sales Management,  Financial Management
  • Extensive experience (10+ years) in the banking or financial services industry, with a strong understanding of retail banking operations.
  • Proven track record in strategic planning and execution within a banking environment.
  • At least 5-7 years in a senior leadership or executive role, preferably within the banking or financial services sector, with a proven track record in leading and implementing large-scale changes.

Leadership and Management:

  • Significant experience in a senior management role, demonstrating strong leadership and people management skills.
  • This role will fulfill as Executive: Provincial for the Limpopo and Gauteng North provincial areas
  • Preference will be given to a candidate resides in Limpopo or Gauteng North
  • Must be able and willing to travel across these two provincial areas
  • Key areas of accountability:
  • Strategy Formulation and Execution: 
  • Establish and drive the implementation of a sales strategy to enhance and optimise leads, develop the sales execution strategy and business plan for Integrated Channels sales & distribution channels, establish value based strategy for all leads and sales opportunities within Integrated Channels and Maintain and embed a firm Regional Interlock across relevant business units to unlock business opportunities across segments for Retail Customer growth.
  • Stakeholder Management / Engagement:
  • Actively promote and manage the collaborative engagement of internal and external stakeholders, including suppliers, clients, service providers, business partners and other Absa entities (where applicable).
  • Integrated Channels footprint management: Regional oversight of the management and optimisation of the devices (ATM, GBRU, etc.) linked to the region, including performance and placement metrics
  • Regional oversight and optimisation of the # of branches, devices, types of branches, placement and performance metrics.
  • Explore emerging capabilities and opportunities for footprint optimisation, including opportunities for effective placement and utilisation of the Alternative channel devices available (and builds required).
  • Support & drive of IB related products to expand branch service offering and footfall.
  • Drive Digital Agenda: 
  • Mature self-service device strategy to support the migration of cash and services, and enable self-service onboarding for non-complex products.
  • Drive migration of cash and service through the enablement of ATM and device capabilities such as coin dispenser, debit card replacement and Western Union inbound, supported by customer education.
  • Ensure frontline colleague Digital Upskilling via completion of the Digitally Savvy curriculum: 95% of colleagues to be digitally savvy
  • Device Management: End-to-end management of alternative channels (ATM’s GRG, Mobile units, Self service devices, etc.)
  • Operations Management: 
  • Ensure adherence to processes and governance frameworks.
  • Actively participate in transforming our operational processes to unlock trapped efficiencies through automation and digitisation, Re-imagining Integrated Channels points of presence beyond brick and mortar, repositioning ourselves for a changing cash economy, re-imagining the colleague of the future and embedding ESG into our core business to ensure that we remain a force for good, and uphold reputable governance standards.
  • Responsible for the regional operational efficiency, adherence to policy, procedures and business controls, to ensure a satisfactory risk and control environment in the branch and allocations of targets / objectives across roles within the region to ensure performance objectives are aligned for achievement.
  • Cash Management eco system, Operational Availability of devices, Quality ORMS System input and outcomes.
  • Quality RCR’s and other relevant conformance testing. Support Change Initiatives, Process, Technology and/or Device.
  • Responsible for all regulatory aspects in the business inclusive of FICA, FAIS, etc.
  • Financial management: 
  • Closely manage all regional cost levers within set approved budgets.
  • People management/Lead Talent:
  • Drive an inclusive and people centric agenda that enables a outperformance culture.
  • Maintain and drive strong sales and customer service capabilities within the team and across the network to deliver on continuously changing customer requirements, digital and spatial evolution.
  • Drive colleague experience and stability and create excitement.
  • Customer Management:
  • Drive the delivery of Premium Customer Service by delivering against the Premium Service Standards which are aligned to the TCF principles.
  • Manage the regional customer services position through: Branch Service Operational Scores and Complaints management.
  • Governance, Risk and Compliance Management: 
  • Drive governance, risk mitigation and compliance in all Business Architecture initiatives. Ensure the fulfilment of all required governance activities, including tracking and reporting.
  • Implement new policies and frameworks as needed (received from IC Governance and Control and group functions)

Additional skills:

  • Deep understanding of the strategic direction of the Group and its competitors in Absa
  • Ability to leverage the full capabilities of the Group through cross functional collaboration across Absa.
  • Understanding of diverse cultural nuances across various geographies in SA.
  • Displays capability in managing multiple projects with Cluster-wide impact.
  • Demonstrates sound business judgement and understanding of industry dynamics.
  • Sophisticated political skills, and ability to operate highly effectively in large, complex environments. 
  • Operational Expertise: In-depth knowledge of branch and ATM infrastructure management, including planning, operations, and security.

Education

  • Bachelor's Degree: Business, Commerce and Management Studies

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