Learning Facilitator

4 days ago

Midrand, South Africa Sanlam Full time

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online.

We are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.

Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values

Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you

In this role, you will:

Do you thrive on helping others excel? Our Learning & Development team is searching for a Claims Facilitator to make a real impact

In this role, you will:
Empower Claims Advisors through engaging classroom training and personalised coaching.
Become a knowledge expert by identifying training needs through claims audits.
Ensure success by applying various assessment methods to measure advisor competency.
Make a difference with a passion for staff development, customer satisfaction, and driving business results.
In this role, you will be the mastermind behind our employee development programmes. You will assist in the design and deliver training that equips our team with the skills they need to excel in their roles and take their careers to the next level.

Here's a glimpse of what you'll do:

Craft engaging learning experiences: Develop innovative training programmes using effective techniques to keep learners motivated and empowered. Build a thriving learning community: Foster a collaborative environment where employees can learn from each other and support one another's growth. Become a strategic partner: Work closely with stakeholders across the organisation to ensure learning and development initiatives align with business objectives. Measure the impact: Track the effectiveness of your programmes and continuously strive to improve and enhance employee performance.

Minimum Qualification Required

Grade 12/Standard 10/NQF 4  HR Degree/Diploma (desirable but not essential) An understanding of the role of Learning & Development in the organisation

Minimum Experience Required

Minimum 2 years administrative experience  Minimum 2 years in the Short-Term Insurance environment Minimum 1 year coaching and or training experience Previous Claims experience would be beneficial 

Essential Competency Requirements

Personal and Business Product Knowledge. Personal and Business Claims Systems Knowledge. Personal and Business Claims Procedure Knowledge. Proficient in Microsoft Word, Excel & PowerPoint. Excellent communication skills. Excellent administrative skills. Organised and analytical. Self-disciplined, self-motivated, and able to work under pressure. Attention to detail and quality. Customer-focused with active listening skills. Results-oriented and solution-oriented. Teamwork and collaboration. Ability to plan and multitask. Flexibility and reliability. Problem-solving skills and critical thinking. Knowledge of MiWay products and systems. Knowledge of broker service offerings. Professionalism and strong leadership skills. Ability to work flexible hours. Follow-up skills to monitor and ensure promises are delivered.

The successful candidate must be able to:

Plan and deliver identified learning initiatives and formally assessing their effectiveness. Analyse and identify training and development needs. Report on learning activities and manage related administrative tasks. Engage stakeholders throughout the learning process. Establish procedures to monitor the delivery of promised outcomes. Drive their own upskilling and development. Ensure the Learning & Development function offers a quality, cost-effective service. Continuously demonstrate and embody the MiWay values. Travel occasionally, if required.

The role responsibilities include the following:

Planning, designing, creating, and executing L&D programs aligned with business objectives to support the management team, ensuring they are outcomes-based. Conducting audits and research to identify the best training delivery methods, including face-to-face, eLearning, and blended approaches. Facilitating end-to-end training as needed, utilising existing business resources. Staying updated with business changes and revising learning materials accordingly. Conducting refresher training as required. Sending quarterly updates on learning interventions to relevant business stakeholders. Developing and designing learning materials suitable for e-learning, microlearning, and face-to-face sessions. Ensuring sign-off on learning materials and assessments from subject matter experts and stakeholders. Facilitating effective and quality training sessions for the business. Evaluating the training provided for effective and measurable outcomes. Reviewing current training offerings, including the MiWay Induction, to ensure they are fit for purpose. Partnering with stakeholders on new projects and enhancements requiring training. Reporting monthly on all training conducted to L&D Manager. Working with the training coordinator to ensure appropriate training for all new employees in line with their roles. Implementing a training schedule for all employees in agreement with business area stakeholders. 

Knowledge and Skills

Facilitation/ presentation of trainingTraining Assessments and feedback/ reportingTraining material/content development and updatingTraining Queries, ad-hoc support and projects

Personal Attributes

Plans and aligns - Contributing independentlyCommunicates effectively - Contributing independentlyDecision quality - Contributing independentlyInterpersonal savvy - Contributing independently

Core Competencies

Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

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