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Technical Support Analyst

4 months ago

Randburg, South Africa SPECD (Pty) Ltd Full time

Our client, a broad-based multinational media and entertainment group headquartered in South Africa, Dubai, and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 13,5 million households seeks the services of a TECHNICAL SUPPORT ANYLYST.

JOB DESCRIPTION:
 
Job Title:                                Technical Support Analyst
Employment Type:                Permanent
Work Location:                      Randburg, Johannesburg

DUTIES & RESPONSIBILITIES:

 Key areas of operations for the group are:
 
An African platform operator, Video Entertainment’s expertise lies distributing media products, creating media content, and selling advertising. Its key areas of operations are:

  • Pay Television: direct-to-home satellite and digital terrestrial television services; and
  • SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets.
 
Operating in the majority of African countries, Video Entertainment is the leading Pay TV provider in most of the key African markets. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are.
 
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit, and the quality of its workforce. Over the years Video Entertainment has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:

  • Build its Pay TV and SVOD subscriber base.
  • Focus on investment and technology.
  • Maintain a local approach.
  • Provide quality service.
  • Attract innovative and motivated employees.

TECHNICAL SKILLS AND SUPPORT REQUIRED:
  • Oracle, SQL Server
  • Web Methods
  • Web Services
  • Automation I Scheduling tools / frameworks
  • SOA
  • SWL
  • SharePoint
  • SQL Server Integration Services
  • SQL Server Reporting Services
  • Microsoft knowledge (CSF, CCF, etc.)
  • Working knowledge of APl-based services (e.g. REST, SOAP)
  • Understanding of basic integration concepts
  • Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT
  • Facilitation
  • Investigation/ Fact Finding
  • Structured analysis
  • Command of the English Language
  • Excellent Communication Skills
 
QUALIFICATIONS:
  • Bachelor’s degree in Information Technology, Computer Science, or related field.

PACKAGE & REMUNERATION:
  • Negotiable depending on qualifications and experience.