Paralegal Lead

1 month ago

Johannesburg, South Africa LexisNexis South Africa Shared Services (Pty) Ltd Company Full time

About the role

This is a full-time managerial role to manage the delivery of paralegal resource to our UK Practical Guidance team.

Responsibilities

To manage, train, develop and motivate a team of Paralegals

To manage the smooth-running of our LexisAsk service

To manage the delivery of our current awareness service across Practical Guidance and Research To support the Practical Guidance teams with core content creation and maintenance

To identify and deliver opportunities for improvement and operational excellence

Shape and define individual and collective responsibilities within the team in line with department and personal objectives

Effectively monitor performance of the team

Operational effectiveness experience desired


LexisAsk

Manage a team carrying out legal research and drafting answers to LexisAsk questions. Help to respond to LexisAsk queries by

Conducting legal research and liaising with subject matter experts within the Practical Guidance practice area teams, and

Drafting replies to queries from customers within a specified response time

Contribute to a bank of ’Q&A’ documents across our suite of Lexis+ content, adhering to the defined style guidelines

Work on initiatives and processes to help develop the smooth running of the LexisAsk service in order to increase efficiency in the delivery of ‘live’ LexisAsk answers and ‘Q&A’ content

Current awareness

Manage a team delivering our current awareness service to our products Contribute to and ensure all news items are written to a high standard, edited and checked for accuracy, grammar, punctuation, clarity, flow, style and news value check and proof content before publication, address and resolve publishing issues and make recommendations for process improvements support the development and implementation of initiatives to grow and improve the current awareness offering

Practical Guidance content

Manage a team supporting the Practical Guidance teams and contribute to content creation and maintenance (eg practice notes, precedents, timelines, trackers, checklists, flowcharts and Q&As) Work closely with the Practical Guidance teams and the Commissioning team to commission and draft practical guidance. This work will include:

Reviewing new and existing content for quality and legal accuracy

Drafting practical guidance content

Collaborating with external authors regarding externally-written content

Attending practice area team meetings to ensure priorities are understood and can be communicated to the paralegal team

Effectively triage and delegate content tasks from the Practical Guidance teams across the paralegal team ensuring tasks are dealt with effectively and efficiently

Best practice and continuous improvement

Contribute to and implement best practice and continuous improvement initiatives across the team and provide training/advice to other teams as required

Support the Head of the PSL Hub in identifying and delivering opportunities for process efficiency

Think independently and drive innovation in technical solutions within our product teams, to ensure that we are delivering guidance, current awareness and LexisAsk in the most efficient way possible

Encourage team members to take an active role in continuous improvement projects and efficiency initiatives

Requirements:

Previous managerial experience essential

Demonstrate experience in using a data-driven approach to solve problems and deliver effective solutions

Previous paralegal experience or equivalent desirable

Demonstrate experience in managing multiple stakeholders

Have excellent communication skills and the ability to present complex information to a variety of audiences.

Ability to present face-to-face and on online platforms

Ability to work effectively in a fast-paced, constantly evolving and rapidly growing product sales environment

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you

We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Comprehensive, multi-carrier health plan benefits
- Disability insurance
- Life and accident insurance
- Retirement benefits (salary investment plan/employer stock purchase plan)
- Modern family benefits, including adoption and surrogacy

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