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Team Leader

2 months ago

City of Cape Town, South Africa Neo Group Full time

Neo Group is a leading company in the industry, and we are currently seeking a dedicated and experienced Team Leader who is fluent in Portuguese to join our dynamic team. As a Team Leader, you will be responsible for supervising and coordinating the activities of a team of employees to ensure optimal performance and achievement of goals.

Responsibilities:

  • Provide leadership and guidance to a team of employees, fostering a positive and productive work environment.
  • Set clear performance goals and provide ongoing coaching and feedback to team members.
  • Monitor team performance and ensure that targets and KPIs are met or exceeded.
  • Train and onboard new team members, ensuring their successful integration into the team.
  • Assist in the resolution of customer escalations and complex issues.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Collaborate with other departments to improve processes and enhance team efficiency.
  • Stay up-to-date with industry trends and best practices.

Requirements

  • Fluent in Portuguese, both written and spoken.
  • Prior experience in a leadership or supervisory role, preferably in a customer service or call center environment, with a minimum of 5 years of experience in a customer service or call center role.
  • Excellent communication and interpersonal skills.
  • Strong leadership abilities with the ability to motivate and inspire a team.
  • Proven track record of meeting or exceeding targets and KPIs.
  • Ability to handle and resolve customer escalations and complex issues.

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