Call Centre Agent

3 weeks ago


Paarl, South Africa KWV Full time
Job title : Call Centre Agent (Paarl)Job Location : Western Cape, PaarlDeadline : December 13, 2024Quick Recommended Links
  • Jobs by Location
  • Job by industries

About the job
Purpose:

  • The purpose is to manage the daily controls and outcomes based for success of the Contact Centre, by providing unique customer service in line with SA logistics objectives. This includes execution of budgeted/planned targets(quantity, cost, quality and time), to follow on and progress in efficiency and productivity year on year within performance and measured Customer Satisfaction.

Minimum Requirements:

  • Grade 12 qualification
  • 1-3 years’ experience in Contact Centre
  • 1-3 years client service experience

Skills Required:

  • Sound business acumen
  • Computer literate (i.e. Outlook and Excel) 
  • Ability to be effective and selling products and services
  • Ability to analyze problems, make correct judgments/decision and think strategically
  • Ability to take initiative and display persistence
  • Interpersonal and sound written and verbal communication skills
  • Ability to build relationships with internal and external stakeholders
  • Sound planning, organizing skills

Job Summary:

  • Minimize lost sales and wasteful delivery expenditure by capturing orders accurately and within set time frames on SAP and online system
  • Efficient and accurate order placement using all available channels (Email, CIM and Inbound calls) while ensuring excellent customer service by reducing call waiting time and dropped calls
  • Develop an effective working relationship with managers, colleagues and the sales team
  • Build good relationships with customers, ensure the customers are valued and receive effective courteous response with every interaction
  • Understand and live the company vision and values
  • Take responsibility to agree on and review personal performance goals and achievement thereof
  • Implement a development plan for own effectiveness and personal growth
  • Willing to do any reasonable task and be multi-skilled
  • Share and implement new ideas regarding work and improve effectiveness
     

  • Customer Service  jobs

  • Call Centre Agent

    3 weeks ago


    Paarl, South Africa KWV Full time

    Job title : Call Centre Agent (Paarl) Job Location : Western Cape, Paarl Deadline : December 13, 2024 Quick Recommended Links Jobs by Location Job by industries About the job Purpose: The purpose is to manage the daily controls and outcomes based for success of the Contact Centre, by providing unique customer service in line with SA...


  • Paarl, South Africa Engel & Völkers Paarl Full time

    Responsibilities: Manage large amounts of outgoing calls in a timely manner; Identify customers and their needs, clarify information and queries; Build sustainable relationships with clients; Promote the brand; Meet targets. **Requirements**: Strong phone etiquette and verbal communication skills; Adaptability to customer needs; Ability to multi-task and...


  • Paarl, Western Cape, South Africa KWV Full time

    About KWV: A leading company in the logistics industry, committed to delivering exceptional customer service.">Job Summary: As a Call Centre Agent at KWV, you will play a crucial role in providing unique customer service and achieving success in our Contact Centre. Your primary goal is to minimize lost sales and wasteful delivery expenditure by accurately...


  • Paarl, Western Cape, South Africa The Neurodiversity Centre Full time

    Job Title: Medical Office AdministratorWe are seeking a highly skilled and experienced Medical Office Administrator to join our team at The Neurodiversity Centre in Paarl.About the RoleThis is a dynamic and challenging position that requires strong organizational skills, attention to detail, and excellent communication skills. As a Medical Office...


  • Paarl, South Africa Neurodiversity Centre Full time

    Managing the diaries of allocated clinicians. - Scheduling of appointments. - Contacting newly referred clients for appointments. - Answering phone calls. - Responding to inquiries. - Maintaining professional communication. - Switchboard management. - Receiving clients in the reception area. - Issuing invoices, doing billing. - Collection of payments. -...

  • Receptionist

    8 months ago


    Paarl, South Africa Centre Recruit Consultants Full time

    As a Spa Receptionist, you will be the first point of contact for our clients, providing outstanding customer service and ensuring a smooth and pleasant experience from the moment they walk in. You will be responsible for managing all aspects of the front desk operations, including greeting clients, scheduling appointments, answering phone calls, and...

  • Lead Generator

    6 months ago


    Paarl, South Africa IT Staffing Full time

    **Job Overview**: **Date Posted**: Posted 12 hours ago- **Location**: Paarl, Western Cape- **Job Title**: Lead Generator- **Salary**: R7,500- **Education Level**: High School / Matric- **Job Level**: Junior- **Minimum Experience**: 1 - 3 Years**Lead Generator required for an ICT company in Paarl.**: **Requirements**: - Matric - Excellent communication...

  • Technician Cooler

    7 months ago


    Paarl, South Africa Peninsula Beverage Company Full time

    In this role is responsible for preventative maintenance and repairs of all Hot and Cold Beverage equipment. This includes Fountain-/ Vending-/ Freestanding Cooling-/ Built-in and Coffee equipment. You will also be responsible for the management of spares and all administrative duties that accompany these tasks. Maintain and repair CCPB’s Hot and Cold...

  • Store Manager

    2 months ago


    Paarl, South Africa Spar Group Limited Full time

    We are currently recruiting for a Store Manager located in the Paarl area - Western Cape. Responsibilities: - Assist with opening and closing - Proactive approach to job - Attention to detail – most important – to ensure shop looks clean and tidy - Supervision of cashiers - Regular floor walks to ensure departments operating efficiently - Ordering -...


  • Noorder-Paarl, South Africa Mynet Full time

    Our company specialises in Wifi sales for Major Telecommunications Providers in South Africa. We require individuals with the following background: Strong Broadband Knowledge (LTE & FTTH) 2-3 Years Sales Call Centre Experience (Successful track record) Self Motivated & Target Driven Punctual & Committed Professional & Diligent Own Transport an...


  • Paarl, South Africa The Neurodiversity Centre Full time

    A busy multidisciplinary psychology practice is looking for a vibrant, articulate, and experienced Administrator in Paarl. The candidate must be able to work independently and as part of a team. Reliable transport is required. Job description:• Managing the diaries of allocated clinicians.• Issuing receipts.• Scheduling of appointments.• Dealing...


  • Paarl, South Africa Sigma Connected Group Full time

    What being part of the Sigma Family means for you: As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity. **Who are the Sigma Family?** At...


  • Paarl, South Africa The Neurodiversity Centre Full time

    Job DescriptionA busy multidisciplinary psychology practice is looking for a vibrant, articulate, and experienced Administrator in Paarl. The candidate must be able to work independently and as part of a team. Reliable transport is required. Job description:• Managing the diaries of allocated clinicians.• Issuing receipts.• Scheduling of...


  • Paarl, South Africa Octogen Pty Ltd Full time

    Job description An opportunity exists for a dynamic and energetic self-starter passionate about sales and creating an exceptional experience for clients. **Here’s What You Will Be Doing**: - **Target Success**: Be target-driven, especially in acquiring new business. - **Relationship Resilience**: Have the ability to build and nurture strong business...


  • Paarl, Western Cape, South Africa HR Supreme Full time

    About UsHR Supreme is a leading recruitment agency in the veterinary industry, committed to providing top talent to our clients.We are proud to partner with a large, well-equipped and fast-growing veterinary hospital and referral centre in the picturesque Cape Winelands.Job OverviewWe are seeking a highly motivated and organized Veterinary Administrative...


  • Paarl, South Africa TSM Consulting Full time

    Agricultural Sales Representative OUDSHOORN Job Purpose: To plan, drive and execute sales growth in the Agricultural business sector. To achieve sales growth at acceptable margin targets from existing customers and to win new business in the Agri sector. To create and strengthen long-term customer relationships to position the Client as the leading supplier...