Head of Software Delivery

1 month ago

Johannesburg, South Africa Kerridge Commercial Systems Full time

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." 

At KCS, the Head of Product Delivery is responsible for leading a team of Delivery Leads to ensure effective delivery of product against project and product roadmap objectives. The Head of Product Delivery works closely with the Product and Project Management Leads to plan and successfully execute against these product objectives.

They are ultimately responsible for managing the teams who are tasked for the successful delivery of product against scope, quality and delivery metrics.

As a Head of Delivery, you will be responsible for turning the product roadmap into a reality. As the primary liaison between the Head of Product and Portfolio Director, you will be accountable for maximising the delivery of the product team and successfully delivering product releases that align with company and product goals.

Key Responsibilities: 

Delivery Team Management: 

Communicates with stakeholders – product managers, project managers, and the development team to make sure the goals are clear and the vision is aligned with business objectivesLeads Delivery Managers for the product to ensure the delivery team stays on track regardless of the agile nature of software development projectsLeads the execution of delivery objectives against development objectives Works closely with the Head of Product and the Portfolio Director to ensure product delivery teams are aligned with product objectives and successfully execute against product roadmap milestonesTracks and monitors revenue and value achievement against product and project objectives with a clear understanding of the role Delivery plays in achieving overall business successImplements best practice for coding standards, technical specifications, code reviews and code quality metrics.Works with Product, Project Leads and the Head of Delivery Lead to understand product scope and assign solution design time to further analyse and break down product requirementsPro-actively communicates the impact and risks associated with delivery execution against roadmap objectives Actively takes decisions on a daily basis to re-align priorities and focus the team on the right objectives 

Release Management 

Work with the Head of Product and Product Owners to set the release cadence for the productSupport the Head of Product and Portfolio Director to set and communicate release goals for the Product Owners and Development Teams to ensure they understand the product vision and their part in its success

Implements effective tools: 

Provides the framework for the implementation of best practice for the management of code and test cases in collaboration with the Head of ProductMonitors and tracks the Delivery Leads’ implementation of techniques such as “pair programming”, code reviews and othersLeads the team in the implementation of practices to reduce development time and improve the architecture and quality of the product. 

JIRA management: 

Defines dashboards and tracking tools in JIRA and are able to give a status update on progress on request 

Internal / External Customer Engagement 

Actively build and manage relationships within the business, and customersProvide clear visibility on delivery milestones as well as product roadmap progress Work alongside Delivery teams to ensure any delivery milestone risks are captured during the development lifecycle to allow transparent customer and stakeholder expectation setting 

Key Requirements: 

Experience & Knowledge: 

Experience in running development teams in executing against roadmap objectives.Experience in the software development industry and what it means to deliver software solutions together with other core product offerings.Proven experience acting as a liaison between a variety of departments and stakeholders.Ability to track metrics and key performance indicators (KPIs), analyse them, and turn them into actionable strategies. Proven experience in managing cross functional delivery teams using the appropriate development methodologies to suit the business, team maturity and stage in the product life cycle.Ability to present and share data in a polished, meaningful way, whether it’s a quick email, in-depth report, or presentation deck.

Skills & Qualities: 

The ability to clearly communicate delivery strategies effectively to all levels of business, delivery and customer stakeholdersThe ability to build and maintain strong and trusted relationships with all levels of business, delivery and customer stakeholdersThe ability to present objectively with authority and confidence to senior levels of businessThe ability to act decisively and communicate the data driven rationale behind product strategy decisionsThe ability to adapt to change and successfully lead teams through any periods of change/disruptionThe ability to accurately prioritise, organise and plan their work and to seek continuous improvement to drive efficiencies in their product space 

Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. 

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