Internal Sales Consultant

5 months ago

Cape Town, South Africa KERSTON FOODS CC Full time

Customer Problems Coordination & Resolution Effectiveness

  • Provide significant support to the sales team when there are significant technical issues to ensure issues are successfully resolved within guidelines and standards.
  • Respond to complex complaints and assisting customer with online related queries.
  • Ensure all customer support processes and procedures relating to the online system are in place.
  • Anticipate customer needs and proactively flag problems before they surface and assist team by escalating, reproducing customer issues until a solution is reached.
  • Work directly with customers to troubleshoot, diagnose, and resolve technical issues.
  • Gather and analyse data in order to understand problems and address them proactively.

Online Sales Volumes/Customers Onboarded

  • Help customers get set up through onboarding.
  • Provide customers with support on how to navigate a variety of tools & features on online system.
  • Drive sales and ensure an exceptional customer experience online to retain existing customers.
  • Assist customers with technical troubleshooting, and billing.
  • Engage with customers to reemphasize the value of the online system.

Internal Sales Order Processing Administration

  • Taking and entering all orders onto the Kerston Foods order system
  • Informing timeously all customers of “out of stock” products
  • Processing sale orders and ensure that the orders captured are accurate with the correct details, such as prices, discounts and product details
  • Processing all online sales orders.
  • Ensure all daily online priority and early cut-off orders are processed.
  • Ensure all online orders are assigned to the appropriate account in the system.

Customer Liaison

  • Managing customer feedback into continuous performance improvement processes.
  • Ensure that the customer experience is always seamless and that this seamless experience flow through all transitions with customers
  • Achieve sales targets through expert consultation.
  • Following up with Customers, throughout the sales processes, to ensure satisfaction and updating on progress.
  • Frequently engage with the customers in the development and release of promotion and new features on the online system.

REQUIREMENTS & QUALIFICATIONS

  • Minimum Grade 12
  • certificate level or short training, sales and marketing studies would be an advantage.
  • 1-2 years’ experience in sales
  • Proven work experience as a sales representative
  • FMCG background in similar role would be an advantage

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