Internal Sales Support Consultant

2 weeks ago

Cape Town, South Africa DataTechRecruit Full time

Internal Sales Support Consultant (IT) Sales/Account Mng

Cape Town - Western Cape - South Africa

We are looking for an Internal Sales Support Consultant (IT) in Cape Town to take charge of building strong customer relationships and supporting sales efforts. If you are passionate about customer services, are tech savvy and have experience in internal sales support in the IT distribution Industry, this role is for you

Area: Cape Town

Type: Onsite

**Salary**: R15K - R28K pm CTC

**Responsibilities**:

- Build and maintain strong relationships with assigned customer accounts
- Serve as the primary point of contact for customers, providing professional and confident customer service
- Collaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related information
- Develop and implement sales strategies for named accounts in coordination with Account Managers
- Provide regular feedback on assigned accounts and tailor quotations to meet specific requirements
- Demonstrate excellent time management and organizational skills
- Support the sales team by capitalizing on sales opportunities, negotiating prices, and expanding orders
- Maintain proactive telephone contact with existing and prospective customers
- Update the external sales team on account developments and foster strong team relationships
- Create accurate quotations and process orders in a timely manner
- Follow up on orders from production to delivery, ensuring customer satisfaction
- Resolve customer complaints, issues, and queries to achieve successful outcomes
- Generate activity reports, process relevant documents, and provide timely sales updates to management

**Requirements**:

- Matriculation required; tertiary qualification preferred
- 2+ years of sales support experience in IT distribution
- Technologically inclined with relevant technical knowledge
- Ability to thrive in a high-stress and fast-paced environment
- Strong focus on service quality and customer satisfaction
- Willingness to attend training sessions, including outside of working hours
- Proficiency in Microsoft Word, Excel, and administration skills
- Strong numerical skills and ability to work with numbers
- Attributes: well-groomed, highly presentable, attention to detail, passionate about sales, competitive, problem solver, assertive, positive, high energy, self-driven, perseverance, team player

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