Spa Therapist

2 weeks ago

Cape Town, South Africa AccorHotel Full time
Job Description

Scope of Position:

The Spa Therapist is responsible to deliver professional massage therapy, body treatments, and aesthetic services offered at the Fairmont Spa; ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.

Responsibilities:                     

  • Is an ambassador of the Fairmont by providing memorable guest experiences
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
  • Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
  • Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
  • Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Fairmont brand standards
  • Ensures individualized guest service through acknowledging and responding to needs and expectations
  • Reviews guest’s medical history/ waiver and all information in Book 4 Time, prior to performing each treatment.
  • Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order
  • Maintains proper supplies of professional products, towels, and other supplies in treatment rooms
  • Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities
  • Assists members and guests with the use of spa facilities (sauna, steam, salt room, etc.)
  • Handles guest complaints and solves problems to the degree possible
  • Works with related hotel departments to ensure efficiency in meeting guest needs
  • Contributes to the team environment by assisting spa colleagues in all areas
  • Participates in the orientation and training of all new/temporary colleagues assigned to Fairmont
  • Follows Occupational Health and Safety regulations
  • Perform other duties as and when required.

Qualifications

  • Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
  • Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
  • Proficient in English language (verbal and written) with a second or third language as an asset
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Must be flexible in terms of working hours, and able to work with little or no supervision
  • Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.) National Diploma in Somatology or Beauty Therapy is required.
  • Minimum of two-year experience in spa industry or hospitality an asset
  • Computer literacy in Windows, MS Office, PMS system, Book4Time, and Micros is recommended


Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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