Spa Receptionist

3 months ago

Cape Town, South Africa HotelJobs.co.za Full time

**Spa Receptionist - Day Spa - Camps Bay**

Are you ready for an exciting and challenging role in the spa industry?

We are currently seeking a Receptionist to take responsibility of front desk operations. You will be responsible for the reception and retail areas, coordinate diaries and therapists, while ensuring efficient and effective administration of the facility.

**Description**
- Take responsibility for the reception and retail area
- Managing room and therapist efficiency and profitability
- Manage professional platform partners within all facilities
- Manage accuracy of database on ESP
- Create the ultimate customer experience
- Handle enquiries, complaints and feedback, resolving any issues and promptly report back to the manager
- Confirm bookings and ensure payments
- Build and maintain client relationships and inform them about specials
- Financial management - daily cash-ups and reports (daily, monthly)
- Manage inventory and supplies
- Cross promotion and selling of spa services

**Profile**
- Matric
- ESP Software experience (Essential)
- Minimum 1 years in the wellness industry
- Minimum 1 years reception/sales experience
- Previous experience in a leadership role
- Computer literate, especially Excel
- Opera Software experience (advantageous)
- Must be available for flexible shifts

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