Assistant SPA Manager

4 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 24094931

**Job Category** Spa

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.

Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**Required Qualification & Experience**:
A minimum of 2 years’ experience in a supervisory or head therapist role

A minimum of 2 years’ therapist experience in a 5-star spa environment

A recognized international spa qualification e.g. CIDESCO, ITEC or SAAHSP

**Key Responsibilities**:
Effective business partnering with stakeholders, management and associates

Good leadership, communication and interpersonal skills.

Knowledgeable in spa booking software

Good planning and organizing skills to meet deadlines

Effective communication, problem solving, decision making and conflict management skills

Good administration skills - payroll input, staff rostering, inventory control, ordering, training

Ability to work within a pressurized environment

Ability to use Initiative and be proactive and self-driven

Experience in IR management and disciplinary processes advantageous

Ability to work without supervision and within a team

Attention to detail pertaining to area of responsibility

Maintain a neat, clean and well-groomed appearance as per company standards

Assist the Spa Manager by ensuring the highest standards of service in the Spa is maintained and developed at all times

Assist in marketing of the spa and revenue generation

Effectively co-ordinate and supervise the operations of the Spa as deemed necessary

Address and resolve both guest and staff concerns.

Assist with the Management of the Spa associates

Work in accordance to the internal and external control procedures

Assist with Stock take

Issuing out Stock to therapist on a daily and weekly basis

Maintain duty rosters

Place daily orders e.g. fruit, guest amenities

Assist at the Reception Desk and perform treatments from time to time

Taking Group bookings

Checking treatments rooms during the day and end of shift

Follow up on Maintenance issues

Ensuring that staff follow the correct policies and procedures of the Spa
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

  • Spa Manager

    2 months ago

    Cape Town, South Africa Spa Patchouli Full time

    Looking for a qualified spa manager, with exceptional digital marketing and social media skills, to manage spa and staff. Must be: - Able to communicate and delegate in a firm and clear manner. - Able to work well with others and in a team. - Friendly, well-mannered, high-spirited and energetic. - A non-smoker. - Able to obtain reliable transport. - Fluent...

  • Spa Receptionist

    4 months ago

    Cape Town, South Africa Pepperclub Hotel & Spa Full time

    **POSITION: Spa Receptionist** REPORTS TO: Spa Manager The Pepperclub Hotel seeks a passionate, skilled & experienced **spa receptionist** who embodies exceptional five-star guest experience. The successful applicant will be responsible for welcoming and attending to guests’ needs, managing telephonic bookings, verifying guests' payment methods,...

  • Spa Receptionist

    5 months ago

    Cape Town, South Africa Pepperclub Hotel & Spa Full time

    **POSITION: Spa Receptionist** REPORTS TO: Spa Manager The Pepperclub Hotel seeks a passionate, skilled & experienced **spa receptionist** who embodies exceptional five-star guest experience. The successful applicant will be responsible for welcoming and attending to guests’ needs, managing telephonic bookings, verifying guests' payment methods,...

  • Spa Manager

    2 weeks ago

    Cape Town, South Africa MF Spa & Beauty Placements Full time

    SPA MANAGERV&A WATERFRONT - Cape Town - Western-Cape (ZA)Starting Date: A.S.A.PTRADING HOURS & SHIFTS:Monday - Friday 09:00 - 19:00 (open/close shift)Saturday 09:00 - 17:00Sunday CLOSED - may change based on seasonal or operational requirementsREPORTS TO: OwnerREMUNERATION & COMPANY BENEFITS:Market Related Basic SalaryTurnover CommissionAnnual Incentive...

  • Spa Manager

    2 days ago

    Cape Town, South Africa MF Spa & Beauty Placements Full time

    SPA MANAGER V&A WATERFRONT - Cape Town - Western-Cape (ZA)Starting Date: A.S.A.PTRADING HOURS & SHIFTS:Monday - Friday 09:00 - 19:00 (open/close shift)Saturday 09:00 - 17:00Sunday CLOSED - may change based on seasonal or operational requirementsREPORTS TO: OwnerREMUNERATION & COMPANY BENEFITS:Market Related Basic SalaryTurnover CommissionAnnual Incentive...

  • Assistant SPA Manager

    1 month ago

    Cape Town, South Africa Portside Consulting Full time

    Do you have a passion for hospitality and a knack for leadership? We are seeking an **Assistant Spa Manager** who is an extroverted, eloquent professional capable of thriving in a fast-paced environment. The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the Spa Front Desk, Spa Facilities, and Wellness Services. This...

  • Spa Manager

    4 months ago

    Cape Town, South Africa MF Spa & Beauty Placements Full time

    **SPA MANAGER - Luxury Cape Wineland's Day Spa** **PAARL**: - Western Cape (ZA) **Starting Date**: ASAP **TRADING HOURS & SHIFTS**: - Monday - Sunday (shifts) - Flexibility is key - you set your own pace & schedule ensuring the operations of the company is met **Reports to**: Director & HR **PACKAGE POTENTIAL & COMPANY BENEFITS**: - R30,000-00 to...

  • Spa Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MF Spa & Beauty Placements Full time

    Spa Manager Job DescriptionWe are seeking a highly skilled and experienced Spa Manager to join our team at MF Spa & Beauty Placements in Cape Town. As a Spa Manager, you will be responsible for leading and developing our spa team, ensuring exceptional guest experiences, and maintaining the highest standards of service and quality.Key Responsibilities:Lead...

  • Assistant Spa Manager

    4 weeks ago

    Cape Town, South Africa MSC Cruises Full time

    JOB PURPOSE In line with MSC Cruises policies and procedures and under the supervision of the SPA manager, the Assistant SPA Manager is responsible for helping ensure the smooth running of the SPA and Gym by supporting the SPA Manager with all aspects of the SPA operation and providing assistance to the On-board SPA Team to maximise SPA revenue and achieve...

  • Spa Manager

    2 weeks ago

    Cape Town, South Africa Miranda Forrester Spa & Beauty Placements Full time

    SPA MANAGER V&A WATERFRONT - Cape Town - Western-Cape (ZA) Starting Date: A.S.A.P TRADING HOURS & SHIFTS: Monday - Friday 09:00 - 19:00 (open/close shift) Saturday 09:00 - 17:00 Sunday CLOSED - may change based on seasonal or operational requirements REPORTS TO: Owner REMUNERATION & COMPANY BENEFITS: Market Related Basic Salary Turnover Commission...

  • Spa Manager

    2 weeks ago

    Cape Town, South Africa Miranda Forrester Spa & Beauty Placements Full time

    SPA MANAGERV&A WATERFRONT - Cape Town - Western-Cape (ZA)Starting Date: A.S.A.PTRADING HOURS & SHIFTS:Monday - Friday 09:00 - 19:00 (open/close shift)Saturday 09:00 - 17:00Sunday CLOSED - may change based on seasonal or operational requirementsREPORTS TO: OwnerREMUNERATION & COMPANY BENEFITS:Market Related Basic SalaryTurnover CommissionAnnual Incentive...

  • Assistant SPA Manager

    3 weeks ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits. If you have a...

  • Assistant Spa Manager

    3 months ago

    Cape Town, South Africa Career Custodians Full time

    Are you passionate about the Tourism and Hospitality industry? Do you thrive in a dynamic environment that values career development and staff incentives? If so, look no further! Our client is a household name in the South African Tourism sector, and they are looking to match exceptional talent with exceptional positions. If you have a genuine interest in...

  • Assistant Spa Manager

    3 months ago

    Cape Town, South Africa Career Custodians Full time

    Are you passionate about the Tourism and Hospitality industry? Do you thrive in a dynamic environment that values career development and staff incentives? If so, look no further! Our client is a household name in the South African Tourism sector, and they are looking to match exceptional talent with exceptional positions.If you have a genuine interest in...

  • Assistant SPA Manager

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking an **Assistant Spa Manager **for a Luxury Hotel situated in the Western Cape. : Assistant Spa Manager : Western Cape : Depending on Experience **Accomodation**: Live out **Responsibilities**: - Manage all aspects of the Spa business entity, overseeing operations, budgeting, and marketing campaigns. - Supervise...

  • Assistant Spa Manager

    3 months ago

    Cape Town, South Africa Career Custodians Full time

    Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.If you have a...

  • Spa Therapist

    4 weeks ago

    Cape Town, Western Cape, South Africa MF Spa & Beauty Placements Full time

    Spa Receptionist Job OpportunityWe are seeking a highly skilled and experienced Spa Receptionist to join our team at MF Spa & Beauty Placements.Key Responsibilities:Provide exceptional customer service and ensure a seamless experience for clientsProcess bookings, payments, and perform administrative tasks with accuracy and efficiencyConfidently operate a...

  • Assistant SPA Manager

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Resolve and process discrepancies on a daily basis/as necessary, including but not limited to cash gratuity distribution, cash till drops, till reconciliation, follow up, feedback, and concerns. - Instructs colleagues on specific safe work practices. - Assess guests needs and flexes styles appropriately. - Projects a positive, professional, and friendly...

  • Assistant SPA Manager

    5 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Resolve and process discrepancies on a daily basis/as necessary, including but not limited to cash gratuity distribution, cash till drops, till reconciliation, follow up, feedback, and concerns. - Instructs colleagues on specific safe work practices. - Assess guests needs and flexes styles appropriately. - Projects a positive, professional, and friendly...

  • Spa Receptionist

    3 days ago

    Cape Town, South Africa MF Spa & Beauty Placements Full time

    5-Star SPA RECEPTIONISTCAPE TOWN SEA BOARD - Atlantic Seaboard (Western-Cape) - South AfricaSTARTING DATE: A.S.A.P / 01 December 2024REPORTS to: Spa Director / Spa ManagerTRADING HOURS & SHIFTS:Monday - Sunday including Public Holidays 07:00 - 19:00 (Open / Close Shifts apply)REMUNERATION & COMPANY BENEFITS:R10,500 per month GROSSMonthly Retail Bonus...