BPO Facilities and Maintenance Manager

7 months ago

Cape Town, South Africa CallForce Full time

TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals.

Role/Purpose:

Manages a safe, attractive and functional physical environment for all employees. In support of the department vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure.

Core Responsibilities:

  • Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.
  • Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.
  • Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors.
  • Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).
  • Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.
  • Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors.
  • Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes.
  • Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.
  • Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner.
  • Maintains and oversees facilities architectural drawings and floor plans. Ensures all construction drawings and floor plans are accurate and up to date.
  • Maintains the database of the facilities fixed assets and it’s ranking.

 

Based on geographic location could be the point of contact from the Facilities perspective for:

 

  • Assist with Environmental questions / issues.
  • Acts as Emergency Manager during emergencies like calamities, fire, etc.
  1. Commander of Emergency Control Organization (ECO) Support.
  2. Has the full control of ECO activation within the area of responsibility.
  3. Updates Emergency Director on the emergency situations.
  • Assist with Health Safety and Environment issues.

  • IT Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa CallForce Full time

    OverviewCallForce BPO is seeking a highly skilled IT Support Specialist to join our team. This role combines technical expertise with facilities management responsibilities, making it an exciting opportunity for individuals who enjoy a mix of hands-on work and problem-solving.Estimated Salary: $60,000 - $80,000 per yearThis position requires a strong...

  • Regional Facilities Manager

    7 months ago

    Cape Town, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA. **MAIN OUTPUTS** - Responsible for driving integrated Facilities Management (FM) services and strategy for the Client - Ensure delivery of efficient FM service as outlined in the Service Level...

  • Junior IT Technician/Facilities Administrator

    7 months ago

    Cape Town, South Africa Callforce Direct Full time

    We are seeking a Junior IT Tech to join our CALLFORCE BPO team. As a Junior IT Tech, you will be responsible for providing technical support and troubleshooting for computer systems, hardware, and software used within our organization. You will work closely with the IT team to ensure that all systems are running smoothly and efficiently.Key IT...

  • Junior IT Technician/Facilities Administrator

    7 months ago

    Cape Town, South Africa CallForce Full time

    We are seeking a Junior IT Tech to join our CALLFORCE BPO team. As a Junior IT Tech, you will be responsible for providing technical support and troubleshooting for computer systems, hardware, and software used within our organization. You will work closely with the IT team to ensure that all systems are running smoothly and efficiently.Key IT...

  • Facilities Maintenance Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Integration Resourcing Full time

    Integration Resourcing is seeking a seasoned Facilities Maintenance Manager to oversee the maintenance and operational efficiency of its mixed-use property development in Cape Town.Estimated Salary: R 450,000 - R 550,000 per annum (dependent on experience)About the RoleThis is a pivotal opportunity for a skilled professional to lead the management,...

  • Maintenance Planner

    6 months ago

    Cape Town, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To plan, coordinate, executive and implement an effective planned preventative maintenance plan and system within customer facilities and ensure SLA delivery. **MAIN OUTPUTS** - Drive timeous execution of planned and scheduled maintenance according to client schedules and in line with client SLA’s - Manage, seek the correct approvals,...

  • Maintenance Coordinator

    6 months ago

    Cape Town, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To plan, coordinate, executive and implement an effective planned preventative maintenance plan and system within customer facilities and ensure SLA delivery. **MAIN OUTPUTS** - Drive timeous execution of planned and scheduled maintenance according to client schedules and in line with client SLA’s - Manage, seek the correct approvals,...

  • Maintenance Planner

    6 months ago

    Cape Town, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** To implement an effective planned preventative maintenance plan and system within customer facilities and ensure SLA delivery. **MAIN OUTPUTS** - Drive timeous execution of planned and scheduled maintenance according to client schedules and in line with client SLA’s - Identify and manage suitable suppliers to execute planned maintenance -...

  • Bpo Project Manager

    6 months ago

    Cape Town, South Africa Evolution Recruitment Full time

    Our client is an international concern providing global medical assistance and claims handling services to European BPO clients. The company seeks to grow their African HO in the **CBD of Cape Town** through the appointment of a Senior **BPO / Project Manager** to oversee all functions and controls of existing and new BPO business implemented. Minimum...

  • Senior Bpo Manager

    6 months ago

    Cape Town, South Africa Merand Corbett & Associates Full time

    Our client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry. In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business...

  • Facilities Maintenance Technician

    7 months ago

    Cape Town, South Africa Two Oceans Marine Manufacturing Full time

    **Location**: Paarden Eiland **About Us**: **Job Purpose**: As a Facilities Maintenance Technician, you will report to our Facilities Manager and play a crucial role in maintaining the facilities and equipment at our manufacturing plant. Leveraging your technical skills and attention to detail, you will perform a variety of maintenance tasks to ensure a...

  • Facility Maintenance Manager

    3 months ago

    Cape Town, South Africa TAROWORX GROUP Full time

    Facility Maintenance Manager - Cape Town **Full job description** **ROLE PURPOSE** To implement and manage an integrated Facilities Management solution for Clients in accordance with the SLA **MAIN OUTPUTS** - Responsible for driving integrated Facilities Management (FM) services and strategy for the Client - Ensure delivery of efficient FM service as...

  • Facilities and Maintenance Manager

    6 months ago

    Cape Town, South Africa MF Spa & Beauty Placements Full time

    **FACILITIES & MAINTENANCE MANAGER - Hospitality** **CAPE TOWN** - Western Cape (ZA) **DATE OF EMPLOYMENT**: A.S.A.O.P **REPORT TO**: HR / GM / Hotel Director **JOB OVERVIEW & GENERAL EXPECTATIONS**: - To manage and maintain all facilities, grounds and properties in a working, preventative manner - Manage grounds team & maintenance crew **PACKAGE...

  • Facilities Maintenance Specialist

    2 months ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Job Title: Facilities Maintenance SpecialistCallForce is seeking a skilled Facilities Maintenance Specialist to undertake upkeep and repair tasks at our company. As a key member of our facilities team, you will be responsible for coordinating various tasks related to facility maintenance and improvement.The ideal candidate will possess strong general repair...

  • Senior Bpo Manager

    6 months ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **Job Title**: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical) **Start Date**: Flexible **Location**: Cape Town **Job Type**: Full Time | On-site **Salary**: Base + Benefits **Requirements**: - Bachelor’s Degree or Certificate of Higher Education - At least 5 years of previous experience in BPO centres management - Customer...

  • Facilities Maintenance Technician

    2 months ago

    Cape Town, Western Cape, South Africa Recruitment Full time

    Facilities Maintenance TechnicianJob SummaryWe are seeking a skilled Facilities Maintenance Technician to perform essential maintenance duties. The successful candidate will inspect, troubleshoot, and perform repairs on building systems and equipment, including plumbing, electrical work, basic carpentry, and HVAC systems. This role also involves assisting...

  • Facilities Maintenance Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Executive Housekeeper PositionVillage N Life is a leading local Tourism and Hospitality group where we strive for excellence in everything we do. Our company culture focuses on employee growth and development, with a strong emphasis on career progression and incentives.We are seeking a skilled Maintenance Technician to join our team at Camps Bay Village, a...

  • Facilities/ Maintenance Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    JD Specialized Recruitment_ is currently assisting a Boutique Hotel in Cape Town to recruit a **FACILITIES / MAINTENANCE MANAGER** **Role** - Management of systems to ensure the business can perform effectively, without interruption. - Ensuring that the facilities support systems, e.g., water, electricity, mechanical, IT and HVAC are well maintained and...

  • Facilities Maintenance Director

    4 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    We are seeking a highly skilled and experienced Facilities Maintenance Director to oversee the maintenance operations at West Coast Personnel.This is a critical role that requires a high level of mechanical and electrical expertise, as the successful candidate will be responsible for ensuring the upkeep of our facilities and equipment.Key...

  • Maintenance Technician

    1 month ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Career Custodians: A Leader in Hospitality MaintenanceVillage N Life is a pioneering local Tourism and Hospitality group dedicated to delivering exceptional standards. If you thrive in a company culture that prioritizes employee growth through career development and incentives, this is the perfect fit for you. Where exceptional people and exceptional...