BPO Facilities and Maintenance Manager

4 months ago

Cape Town, South Africa CallForce Full time

TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our professionals.

Role/Purpose:

Manages a safe, attractive and functional physical environment for all employees. In support of the department vision to create an exceptional workplace. Develops, implements, and maintains facility programs that reflect the priorities of continuous improvement, automation, thinking globally and identifying best practices, while at the same time working to reduce TTEC’s financial exposure.

Core Responsibilities:

  • Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.
  • Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.
  • Effectively leads and manages Facilities team, within the department’s SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors.
  • Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).
  • Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.
  • Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors.
  • Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes.
  • Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.
  • Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner.
  • Maintains and oversees facilities architectural drawings and floor plans. Ensures all construction drawings and floor plans are accurate and up to date.
  • Maintains the database of the facilities fixed assets and it’s ranking.

 

Based on geographic location could be the point of contact from the Facilities perspective for:

 

  • Assist with Environmental questions / issues.
  • Acts as Emergency Manager during emergencies like calamities, fire, etc.
  1. Commander of Emergency Control Organization (ECO) Support.
  2. Has the full control of ECO activation within the area of responsibility.
  3. Updates Emergency Director on the emergency situations.
  • Assist with Health Safety and Environment issues.

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