Aftermarket Sales Representative

2 months ago

George, South Africa Top Vitae Recruitment Full time

Responsibilities:

  • Selling of all aftermarket services & contracts including Short Term Rentals, etc
  • Overall responsibility to achieve sales, growth and profitability targets in all departments
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc)
  • Inform and resolve customers' questions about products, prices, availability, product uses
  • Quote prices
  • Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts.
  • Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the clients business and unique needs and challenges (drive customer service excellence, ensure good communication with customers.)
  • Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed
  • Perform procurement duties when necessary
  • Contact suppliers in order to schedule repairs and other problems
  • Preparation and presentation of reports as and when required.
  • Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.
  • Ensure proper internal customer service and prompt and courteous communication is developed and maintained with other departments.
  • Participative responsibility to grow branch in line with company requirements
  • Participation in team/department meetings and development/training initiatives to ensure that the aftermarket team functions as an efficient resource for the company
  • Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)
  • Ability to develop and implement operational innovation.
  • Overall responsibility of controlling parts, oils & tyre stock( monthly stock takes to be done)
  • Assume responsibility for the daily opening & closing of the depot & to issue the technician with parts.

 

Requirement(s):

  • Grade 12 / Matric and minimum of 5 years experience in Material Handling / Automotive aftermarket sales environment or similar industry
  • Proven Sales Track Record
  • Proven Technical Knowledge
  • Valid Code 8 / EB driver’s license
  • Knowledge:
    • Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods
  • The ability to communicate information and ideas clearly in speaking so others will understand.
  • The ability to produce written reports and quotations.
  • The ability to apply general rules to specific problems to produce answers that make sense.
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Skills Required:
    • Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
    • Developing constructive and cooperative working relationships with others, and maintaining them over time.
    • Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
    • Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzing information and evaluating results to choose the best solution and solve problems.
    • Observing, receiving, and otherwise obtaining information from all relevant sources.
    • Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
    • Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
    • Keeping up-to-date technically and applying new knowledge to your job.
    • Developing specific goals and plans to prioritize, organize, and accomplish your work.
  • Costing skills
  • Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service.
  • Ability to take customers through the sales process; must have the experience and skill to structure and present aftermarket sales solutions at all levels in an organisation; ability to manage an account on all levels
  • Ability to interpret product differentiators and leverage the company’s product / service competitive edge
  • Strong financial / numerical ability; sound understanding of business and economic principles; must be able to do accurate calculations on a financial calculator
  • Sound knowledge of developing new business / targeting and converting new accounts
  • Proven entrepreneurial skills (adding value by doing business smartly and efficiently) & development, communication and implementation of sales strategies
  • Ability to adapt to and accept change, new ideas, new challenges
  • Proficient in MS Outlook, Word, Excel and PowerPoint
  • This position will entail travel throughout the assigned sales territory - successful candidate must be willing and able to travel and spend time on the road

 

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

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