Service/Key Accounts Consultant

1 month ago


Johannesburg, South Africa Sagen Advisory Full time

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

QUALIFICATIONS and EXPERIENCE:

  • B Degree / National Diploma in Sales / Business Administration / Customer Relationship / Marketing Management
  • At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
  • Minimum of 2 years of working experience in face-to-face B2B
  • Excellent command of the English language
  • Must have excellent communication and interpersonal skills.
  • Must pay attention to detail.
  • Must be focused on achieving results.
  • Must be a team player.
  • Must have business acumen and be able to communicate at all levels.
  • Must be highly computer literate.
  • Demonstrate excellent organisational skills.
  • Must have valid driver’s licence with own, reliable vehicle.

 

KEY RESPONSIBILITIES:

  • Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Manager’s Portfolios.
  • Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
  • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
    Ensure all Service Level agreements are current and valid.
  • Ensure that clients’ portfolios’ data integrity is accurately maintained.#
  • Assists with preparing and presenting business proposals to both existing and new potential customers.
  • Meet and exceed sales target (100% of target)
    Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
  • Ensures effective documentation and records management as defined within the customer’s document retention strategy by informing customers of past due dates.
  • Deals with, resolves and reports on issues, concerns and complaints related to your portfolio or allocated clients. 
  • Secure and attend visits to existing clients (upselling products & maintaining a trusting relationship)

 

BEHAVIOURAL COMPETENCIES:

Essential Competencies:

  • Relating & Networking
  • Presenting & Communicating Information
  • Writing & Reporting
  • Planning & Organising
  • Delivering Results & Meeting Customer Expectations
  • Following Instructions & Procedures
  • Adapting & Responding to Change
  • Coping with Pressures & Setbacks
  • Working with People (Relationship building Business)
  • Target Driven.

Desirable Competencies:

  • Applying Expertise & Technology
  • Learning & Researching
  • Entrepreneurial & Commercial Thinking
  • Territory Planning.
  • Inspire Action on Debtors.
  • Time Management (Response Time)
  • Adhere to timelines.
  • Discipline and Organise Reports.

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