Customer Service Coordinator
1 month ago
Johannesburg Metro, Roodepoort, Roodepoort North
Job Type:Permanent, Full-Time hours
Primary Industry:Retail and Wholesale
Job Duties:- Assist Technicians in raising quotes and creation of job cards
- Handling customer inquiries and providing excellent customer service
- Resolving customer complaints in a professional and efficient manner
- Processing orders, returns, and exchanges
- Coordinating with other departments to ensure customer satisfaction
- Maintaining accurate records of customer interactions and transactions
- Creation of all order numbers for repairs
- Contact customers for go ahead and follow ups on outstanding jobs with dealers
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Attention to detail
- Ability to work well in a team environment
- Grade 12/ Matric
- Tertiary qualifications highly beneficail
- Previous experience in customer service or related field preferred
- Proficiency in Microsoft Office Suite
- Knowledge of customer service principles and practises
- Ability to multi-task and prioritise workload
- Additional customer service training or certification
- Experience with CRM software
- Office environment
- Regular working hours
- Possible interactions with upset or difficult customers
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