Senior Communications Manager

7 months ago

Johannesburg, South Africa Old Mutual Full time

Description

/ Key Performance Areas

Strategic Delivery:

Design and implement an internal communications plan that drives engagement.

Develop and implement an employment value proposition focusing on employee engagement.

Develop the corporate narrative for the OML Group and manage the delivery of this narrative across the Group.

Operational Delivery:

Deliver an integrated internal communications plan for Group Human Capital and other key teams across the group to ensure that suitable content that promotes the OML brand is communicated across the Group.

Develop, implement, and guide a Communication Framework for Group Human Capital and other key stakeholders to enable adherence to principles and protocols for Communications.

Manage the delivery of effective and efficient OML communications processes.

Manages reputational risk in the delivery of internal communications.

Optimise and drive ‘Ways of Work’, including digital transformation, operational processes, tools, and systems.

Provide expertise in the drafting and delivery of briefing documents or content for executives.

Provide expertise in producing content and delivery of internal campaigns, approve corporate narrative as per corporate standards.

Partner with senior leaders across the organisation to ensure that all internal communications is aligned with business objectives and supports the company culture.

Prepare content for executives for strategic internal engagements.

Manage the monitoring and measurement of effective internal communications and provide recommendations for improvement based on feedback and data analysis.

Manage crisis communications, ensuring all employees are informed and up to date.

Serve as the company’s spokesperson on internal communications matters.

Manage people and culture per OML people practices and policies to create an enabling environment that supports high-performing and empowered teams.

Contribute to functional data resource planning.

Implement the functional resource plan and take corrective action (where required).

Manage functions KPIs and implement corrective action.

Finance and Governance:

Responsible for Finance and Risk management, including the management and clearing of audit findings.

Contributes to functional resource planning and integration.

Drives and manages accountabilities for certain legislative requirements specifically impacting the way we engage with our customers.

Manage Budget.

Qualifications Required

Degree in communications, public relations, journalism, or a related field.

Experience required

Minimum 8 years’ internal communications experience.

Experience defining and implementing communications strategies and plans, including driving communications standards and governance across a business.

Experience in managing teams.

Prior financial services experience is desirable.

Competencies

Strategic

Leading with Influence

Collaboration (Relating)

Customer First

Execution

Innovation (Perspective)

Personal Mastery (Learning)

Technical Competencies

Business & Market knowledge

Advanced knowledge of the business landscape (Business value chain, key operational areas). Knows how each business area contributes to business success. Sound knowledge of the market conditions within which the business operates and how potential developments could influence the business. Sound knowledge of competitors to the business and how their product/service offering competes with the business offering.

Content Development

Develops suitable and engaging content for a range of different target audiences. Understands the needs of the target audience in content development. Develops content to suit the platforms or channels it will be published to. Aligns content to corporate identity and brand guidelines. Displays sound written communications ability.

Corporate Communication

Guides in dealing with communication in demanding situations and to different stakeholders. Sound skills in formulating communication strategies and plans to deliver internal and external communication. Shapes and aligns key messages to the needs of stakeholders and the corporate narrative. Develops communication outcomes that build and grow the brand. Develops integrated marketing communications campaigns using both physical and digital tools. Advanced skills in press and media relations.

Reputation Management

Skilled in assessing the business reputation in the market and with various stakeholder groups. Sound knowledge of the key reputation drivers and the internal coordination required to drive a good corporate reputation. Sound understanding of corporate reputational risk and how this will impact the business.

Risk and Crisis Management

Skilled in implementing the business risk, compliance, and governance policies within a work environment. Sound knowledge of what constitutes ethical behaviour. Knows the crisis management process.

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Skills

Education

Bachelors Degree (B) (Required)

Closing Date

06 June 2024

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