Senior IT Support Consultant

7 months ago

Johannesburg, South Africa RightStaff Employment Solutions Full time

**Job Overview**:
**Date Posted**: Posted 5 hours ago-
**Location**: Johannesburg, Gauteng-
**Job Title**: Senior IT Support Consultant-
**Salary**: R35,000 - R40,000-
**Education Level**: Diploma-
**Job Level**: Senior-
**Minimum Experience**: 5- 7 Years**Senior IT Support Consultant required in Johannesburg.**:
**Duties and Responsibilities**:

- Install, configure and support all Microsoft server operating systems.
- General hardware installation and troubleshooting (Server and Networking).
- General troubleshooting on all IT related equipment.
- Respond to and resolve support calls at customer sites.
- Respond to and resolve support calls via remote connection.
- Be able to assist customers telephonically.
- Remote administration of servers and networks.
- Compile server and networking configuration documentation for client sites.
- Execute orders and follow up service and repairs with external suppliers.
- Identify possible risks or problems and remediation thereof.
- Assist with management of the support team and provide 2nd line escalation for technical issues (from helpdesk support engineers).

**Qualifications**:

- At least a Matriculation certificate.
- International MCSE / MCSA or equivalent certification
- A+, Server+, N+ or similar qualification an advantage.
- Networking and Firewall experience advantageous.

**Knowledge and Experience**:

- Excellent understanding of Windows Event logs and how to identify problems.
- Excellent troubleshooting skills.
- Excellent communication skills
- Advanced knowledge of Active Directory.
- Experience with the configuration and administration of Office 365.
- Experience with logging and following up calls with external suppliers and service providers.
- Excellent knowledge of hardware components and hardware troubleshooting procedures (Servers and Networking).
- Working knowledge of server hardware systems such as RAID.
- Good knowledge of TCPIP networking is required.
- Good knowledge of server software and systems.
- Experience with configuring routers and wireless access points.
- At least 5 years server support and maintenance experience.

**Attributes**:

- An organized individual that can work unsupervised and effectively manage time and multiple tasks.
- An analytical thinker that works methodically and always pays attention to detail.
- An individual that always thinks before they act.
- An individual who enjoys studying and improving their knowledge.
- Ability to follow checklists and procedures accurately and adhere to company standards.
- A self-starter that is able to work alone or in a team.
- Ability to work under pressure and remain focused.
- A well-presented individual with excellent communication and inter-personal skills.
- A motivated individual with a passion for technology.
- Ability to identify, assess and solve desktop hardware and software problems innovatively.
- Must have own transport and the ability to work after hours (on short notice) when required.
- IT security focused.

**Remuneration**:

- Cost to company between R35 000 - R40 000 (including Medical aid). Dependent upon qualifications, experience and skill level.
- Medical aid (50% paid by company, 50% by employee).
- Reimbursement for company travel.
- Overtime pay in the form of commission.
- Company provided laptop.

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