Customer Support Consultant

6 months ago

Johannesburg, South Africa RPMGlobal Holdings Limited Full time

**About the Role**

RPM is seeking an experienced Customer Support Consultant to provide first-level technical and functional support services for our Asset Management Software Solutions (AMT and IMAFS). This is a permanent full-time role based in our Johannesburg office and allows for a flexible hybrid work arrangement.

The Customer Support Consultant will be responsible for investigating and resolving AMT and IMAFS support cases. AMT focuses on effective planning of maintenance activities for mining equipment. IMAFS is a cloud-based inventory management and forecasting solution.

To achieve excellent customer outcomes, the Support Consultant will be required to work directly with end users of these products and with various teams across our business.

**Key Responsibilities**
- Communicate effectively with customers and colleagues throughout the incident life-cycle.
- Manage customer support through regular client communication.
- Manage customer escalations in accordance with agreed SLAs and support agreements.
- Maintain a central knowledge base of known support issues. Maintain a high level of customer engagement and satisfaction.

**About You**
- Provided support services that exceed customer expectations.
- Experience supporting Enterprise software in a service desk environment is beneficial.
- CMMS experience would be highly regarded.
- SQL Server Management experience including MSSQL and T-SQL is favourable.
- ITIL Certifications and experience preferable.
- Exposure to the mining industry would be highly regarded.
- Dual language (English / Spanish / French) is preferrable. A curious mindset to drive resolution of customer issues through problem solving and critical thinking.

**About RPM**

RPMGlobal is the mining industry’s leading advisory and consulting, enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation and sustainability, we strive to create safer, more efficient and more sustainable operations for our mining customers.

Our focus on providing advanced mining advisory and consulting, enterprise technology and training across the mining lifecycle, enables us to guide customers through the current and emerging challenges the industry faces worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG related expectations.

Please, no agencies or recruiters.

  • Customer Support Consultant

    6 months ago

    Johannesburg, South Africa RPMGlobal Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide first-level technical and functional support services for our Asset Management Software Solutions (AMT and IMAFS). This is a permanent full-time role based in our Johannesburg office. The Customer Support Consultant will be responsible for investigating and resolving...

  • IT Support Consultant

    8 months ago

    Johannesburg, South Africa Sabenza IT Full time

    IT Support Consultant IT Support - IT Johannesburg - Gauteng - South Africa "Wanted: IT Support Consultant for a pharmaceutical company - where troubleshooting computer glitches is our daily pill, and tech support is our prescription for success!" Requirements & Skills: - Proven working experience in IT support services or relevant experience - Excellent...

  • Customer Support Professional

    3 weeks ago

    Johannesburg, Gauteng, South Africa DotActiv Full time

    Unlock Your Potential as a Customer Support ProfessionalWe are seeking an exceptional Technical Support Consultant to join our team at DotActiv. As a Technical Support Consultant, you will play a vital role in delivering high-quality customer support and ensuring the success of our clients.About the RoleProvide expert technical support to customers via...

  • Customer Service Consultant

    6 months ago

    Johannesburg, South Africa Logic 360 Group Full time

    Job Objective: The primary function of the Customer Services Consultant is to ensure deliverables across a range of administrative / support functions to Egoli Gas external customers as well as internal departments and to provide a high level of customer service excellence. The Customer Services Consultant is responsible for the S/O administration, follow...

  • Customer Support Team Lead

    2 months ago

    Johannesburg, South Africa RPMGlobal Holdings Limited Full time

    **About the Role** We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Centurion, South Africa. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining...

  • Customer Support Team Lead

    2 months ago

    Johannesburg, South Africa RPMGlobal Full time

    **About the Role** We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Centurion, South Africa. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining...

  • Customer Support Team Lead

    2 months ago

    Johannesburg, South Africa RPMGlobal Full time

    About the Role We are seeking a dynamic and experienced Customer Support Team Leader to join our growing team in Centurion, South Africa. As the Customer Support Team Leader, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining high...

  • Servicenow Support Consultant

    6 months ago

    Johannesburg, South Africa Aretec Full time

    Gauteng, JHB - Central - Title: Senior ServiceNow Support Consultant - Region: GautengType: Contractor **Salary**: Market related We are in need of a Senior ServiceNow Support Consultant at one of our financial services customer, with experience in ServiceNow. **Responsibilities** - Involved in the implementation, configuration and maintenance of the...

  • Customer Consultant

    4 months ago

    Johannesburg, South Africa Great Minds Promotions Full time

    As a Sales Consultant you will play a vital role in generating sales and building client relationships. You will be responsible for promoting products and services, engaging with customers face-to-face, and meeting sales targets. We offer extensive training in sales techniques and leadership development, enabling you to advance within the company. **Key...

  • Customer Service Consultant

    6 months ago

    Johannesburg, South Africa HARTMANN Full time

    At HARTMANN, we’re all in to **help**, **care**, **protect** and **grow**. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can...

  • Junior Support Consultant

    6 months ago

    Johannesburg, South Africa iOCO Full time

    JOBNUMBER **iOCO02779** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **Remote** **The Role**: We are looking for a motivated and detail-oriented individual to join our team as a Junior Support Consultant. This entry-level position is perfect for someone with strong problem-solving skills, excellent communication abilities,...

  • Support Consultant

    6 months ago

    Johannesburg, South Africa SYSPRO Full time

    **Description**: The Support Consultant is responsible for assisting and supporting the partner engaging with the customer and supporting the end-user. **Key Responsibilities**: The incumbent will be responsible to support resellers and end-users with regards to product-related queries and to provide a reporting channel for programme errors. **Skills,...

  • Support Consultant

    6 months ago

    Johannesburg, South Africa SYSPRO Full time

    **Description**: The Support Consultant is responsible for assisting and supporting the partner engaging with the customer and supporting the end-user. **Key Responsibilities**: The incumbent will be responsible to support resellers and end-users with regards to product-related queries and to provide a reporting channel for programme...

  • Customer Success Consultant

    6 months ago

    Johannesburg, South Africa TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: About TransUnion: TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good®. TransUnion is...

  • Customer Success Consultant

    6 months ago

    Johannesburg South, South Africa Rise Recruiting Agency Full time

    Our client, a dynamic Business Information Systems Consulting firm based in JHB is looking for a knowledgeable and experienced Customer Success Consultant. You will be responsible for delivering comprehensive training and consultancy services, creating user manuals and other training materials, and managing client relationships to ensure customer...

  • Customer Success Consultant

    6 months ago

    Johannesburg, South Africa Vulcan Recruit Full time

    **Position**: Customer Success Consultant (Fintech Industry) **Location**: Gauteng/Bedfordview **Salary**: R15 000 - R20 000 (Depending on experience) **Benefits**: Medical Aid & Provident Fund **About Our Client**: Our client showcased a remarkable 46% annual growth in 2021 within the digital verifications and payments solutions industry. Their work...

  • Customer Infrastructure Consultant

    6 months ago

    Johannesburg, South Africa RPMGlobal Holdings Limited Full time

    **About the Role** RPMGlobal has a permanent full-time opportunity for an experienced Customer Operations / Systems Engineer to support its expanding global client base. This role would be based out of RPM’s Centurion operations. **Key Responsibilities** - Support software deployments, upgrades, data management and customer technical support. - Assist...

  • Customer Infrastructure Consultant

    6 months ago

    Johannesburg, South Africa RPMGlobal Full time

    **About the Role** RPMGlobal has a permanent full-time opportunity for an experienced Customer Operations / Systems Engineer to support its expanding global client base. This role would be based out of RPM’s Centurion operations. **Key Responsibilities** - Support software deployments, upgrades, data management and customer technical support. - Assist...

  • Support Consultant

    6 months ago

    Johannesburg, South Africa SurTech Full time

    **SUPPORT CONSULTANT- KONSISE** **Job Title and Overview** **Reporting to: Head of Development and Technology** **Management level of role: This is not a management role** **Working environment & travel: Remote role. Your own fibre connection will be required. Exceptionally busy, team-orientated environment. This role could require some travel into the...

  • Support Consultant

    6 months ago

    Johannesburg, South Africa SYSPRO Full time

    The Support Consultant is responsible for assisting and supporting the partner engaging with the customer and supporting the end-user. Department Professional Services Employment Type Full Time Location SA | Johannesburg Workplace type Hybrid Key Responsibilities The incumbent will be responsible to support resellers and end-users with regards to...