BU Head: Claims

6 months ago

Johannesburg, South Africa Aon Full time

Business Unit Head - Claims

Are you a leader in the insurance industry? Extensive claims experience? Read on

Aon South Africa is recruiting a Business Unit Head Claims based on a hybrid basis from our Head Office in Sandton. The role of the Business Unit Head: Claims is to lead and supervise the day-to-day operations of the Claims Operations and Claims Advocacy teams, whilst accelerating our Aon United Strategy to deliver improved colleague and client experiences in order to create an impact.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Accelerate the Aon Business Service Plan to set a new standard for Claims service delivery

Responsible for ensuring that the Claims Department continuously aligns with regulatory requirements

Responsible for the relationship management and agreements that Aon has with service providers

Responsible for formulating and implementing divisional strategies that will maximise new business opportunities, ensure retention of existing business and realise opportunities for cross selling.

Responsible for delivering revenue targets for business unit.

Responsible for the financial management of the business unit, including annual budgeting and financial and reporting.

Responsible for analysing and interpreting data in respect of industry competitors in order to exploit emerging opportunities and develop competitive advantage.

Leading and performance-managing a significant team in the business unit.

Working in partnership with other Business Unit leaders/ heads to develop and deliver divisional initiatives.

Lead a significant team to deliver against client needs and manage the performance of that team

Ensures that processes and measures are in place for monitoring and maintaining standards of business conduct consistent with Aon Ltd and legislative and regulatory requirements.

Contributes to and participates cross functionally with Aon wide senior executive groups and committees and ad hoc project teams and other groupings as required.

Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.

Be involved in the more sophisticated claims in order to resolve issues 

Acts as the key contact for higher profile clients

How this opportunity is different

Our Global Claims team at Aon is truly welcoming and team focused. We have a wealth of experience on hand ready to coach and mentor new members of the team to become the very best Claims Specialists that they can be. With hybrid working, a comprehensive and flexible benefits package and outstanding career possibilities this is a phenomenal opportunity and time to join our team.

Skills and experience that will lead to success

Qualifications

Key Individual registered with FSCA Short-Term Insurance Qualification A relevant bachelor’s degree. Or a relevant tertiary insurance related qualification.

Knowledge

Comprehensive knowledge of the South African and international short-term insurance markets. In depth knowledge and strategic know-how in respect of the short-term insurance industry. In depth knowledge and broad strategic and operational know-how in respect of the intermediary business environment. Functional knowledge of legislative and regulatory requirements in the short-term industry and the intermediary business environment.

Skills and Attributes

The ability to successfully manage substantial teams. Well-developed and demonstrable analytical skills (problem-solving and decision-making). Proven and demonstrable people management skills. Personal and interpersonal gravitas and the ability to operate at all levels, including with C suite executives. Well-developed communication and presentation skills Client Experience: Client/Market Knowledge Champions efficiency in all functions performed in the Claims Department Sets clear quality standards and key performance indicators to ensure levels of service is achieved Works to drive duplication out of the business to increase efficiencies Colleague Experience Repeatedly demonstrates the ability to manage and lead direct reports and receives positive feedback on management style Informally or formally coaches others to encourage their development Provides opportunities for team members that increase their development Is an effective communicator and is able to authentically articulate the firm’s/business unit strategy to others including direct reports Supports performance management activities – sets objectives and performance measures for business unit/wider team in line with the goals of the business Participates in succession planning for business unit/team Participates in wider resource planning activities including recruitment and retention of talent Attracts and retains High Potential employees Provides timely feedback and addresses both strong and poor performance Encourages team work and uses the power of the group to solve problems Builds trust across the teams the Claims Department interacts with Works to build a sense of common purpose across teams Networks across the business unit and builds relationships more broadly across the firm Encourages knowledge sharing across teams, lines of business and locations Business Results and Impact Actively spots new revenue opportunities Uses strong influencing and relationship skills to open the right doors for Aon Aon Knowledge Looks for ways to differentiate Aon – spotting opportunities for change and improvement Acts as a role model for best practice in the claims team – shares knowledge, cross sells where possible, has a broad network across Aon’s business areas Embedded in the business unit adding value to the Aon product and service delivery. Other skills/ Attributes Capable of effectively conveying ideas through effective communication skills Displays leadership and managerial skills to lead and motivate colleagues to achieve high performance teams Demonstrates strong negotiation skills Seeks feedback from the Business to drive improvements and change Ability to perform under pressure and taking accountability for high volumes Excellent presentation skills to clients and other external parties Innovation Creates a team environment which encourages innovation Thinks of ways to reward innovative client solutions Role models innovation – not accepting the status quo and implementing new ideas Champions the use of new technologies/ideas/methods in developing solutions

Experience.

10 – 20 years of relevant experience within the insurance industry A minimum of 5 - 10 years managerial experience in the insurance industry A previous mandate to settle claims A proven record of success in applying professional principles and business judgement to solve unique problems and to develop new procedures processes and products in the insurance industry.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

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