Foreman

2 months ago


Port Elizabeth, South Africa Staff Unlimited Recruitment Full time

Our client is seeking the services of a Foreman to join their team, based in Gqeberha.

Minimum Requirements:-

  • Diesel Trade Qualification
  • 5 years' post-qualification experience with at least 2 years in a similar role

Duties:-

  • Assists technicians in developing their skills
  • Understands, keeps abreast of and complies with Industry, State and Local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures
  • Ensures that all department employees receive appropriate manufacturer training
  • Conducts regular performance reviews for all technicians in accordance with dealership guidelines
  • Ensures that all repairs are assigned to technicians in an equal and fair manner
  • Provides technical support for technicians when necessary
  • Ensures repairs are charged out correctly
  • Checks progress of each repair order throughout the day
  • Maintains high-quality service repairs and minimizes comebacks
  • Conducts periodic spot checks of completed jobs for thoroughness and quality
  • Road tests vehicles to quality-check work performed
  • Accounts for all documents; ensures that none are missing, and all are processed correctly
  • Establishes and maintains customer follow-up program to confirm satisfaction with the service experience
  • Handles all customer complaints within 24 hours, informing other managers as appropriate
  • Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts
  • Monitors technicians' daily productivity reports and corresponding payroll records
  • Monitors shop condition, including cleanliness, safety and the condition of shop equipment
  • Reports problems to the service manager or dealer
  • Ensures the proper care, storage and inventory of special tools
  • Keeps abreast of new equipment and tools available and recommends purchases
  • Fills in for service advisor and dispatcher when necessary
  • Attends managers meetings as requested.
  • Strives for harmony and teamwork within the department and with all other departments
  • Maintains safe work environment

Interested in this position?  Email your CV + supporting documentation to terri@staffunlimited.co.za.  If you have not been contacted within 2 weeks, consider your application unsuccessful.


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