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Collections Clerk

4 months ago

Durban, South Africa Educor Full time

Collections Clerk (JB4573)

Westville, Durban

Market Related

Fixed Term Contract

Collect outstanding fee payments through persuasion and negotiation while ensuring compliance with laws.

Requirements:

High school diploma.

At least 1-2 years of experience in finance or a similar role.

At least 1-2 years of call center experience.

6 months experience with the Excalibur collections system.

Proficiency in MS Office (Excel, Outlook, Internet Explorer).

Main Responsibilities:

Debt collection

Meet collection targets, advice client on payment options

Communicate payment timelines with clients and explains terms of sales

Allocate receipts

Ensure compliance with laws during collections.

Collect overdue fees and maintain the database.

Negotiate with debtors and resolve issues.

Input customer data, resolve disputes and complete administrative duties

Provide professional and consistent service.

Handle calls promptly and update records

Manage resistant customers politely and firmly.