Technical Support Administrator
1 month ago
Role Overview
The Technical Support Administrator acts as the intermediary between the control room, support team, and the technical support coordinator.
Key Responsibilities
Safety, Health, and Environment
- Participate and comply with SHE requirements as outlined in the Health, Safety, and Environmental Policy.
- Maintain good housekeeping to ensure all work areas are neat and tidy.
- Ensure that all electronic equipment is powered off before leaving for the day.
- Report any unsafe acts or broken equipment to the supervisor.
Customers
- Ensure customer satisfaction, including addressing queries from management and all clients who contact the company via phone or email.
Business Processes
- Answer technical support desk calls regarding alarm concerns, including maintenance and repair issues.
- Act as the first line of communication and support for updating the control room database from the support team.
- Keep spreadsheets and daily administration up to date.
- Ensure daily reports are sent and reviewed promptly for any faults.
- Maintain an up-to-date database of keyholders daily.
- Commission and decommission panels as needed.
- Accurately capture daily paperwork from technicians into the system.
- Report any database issues to management promptly.
- Assist with tasks assigned by management.
- Keep filing up to date.
Shareholder Value
- Assist the company by ensuring that all clients and employees receive the necessary assistance, thereby projecting a professional image.
Requirements
- Grade 12 qualification.
- Diploma/certificate in Information Technology
- Computer literacy
- Attention to detail
- Friendliness
- A professional demeanour.
- Front-line etiquette is advantageous.
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