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Fleet Managed Maintenance Contact Centre Consultant-1

2 months ago

Randburg, South Africa FirstRand Bank Limited Full time

Description

To resolve customer queries and provide technical advice as the maintenance subject matter expert.

Facilitates the vehicle maintenance process and ensures customer service excellence Contribute to cost efficiencies through responsible utilisation of work related resources Contribute to teamwork and inclusivity within own team Identify and utilise opportunities to assess and improve own performance Resolves customer queries and provides technical advice Facilitates the vehicle maintenance processes Ensure operational excellence through the delivery of work processes according to defined quality standards Optimise work through the application of learning experiences Delivers customer service through adherence to quality service standards Monitors operating costs and enables cost saving efficiencies

Job Details

Application Closing Date

01/10/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.