Sales Operations and Enablement Specialist

4 weeks ago

Sandton, South Africa Dimension Data Full time
Functieomschrijving

The Sales Operations & Enablement Specialist is accountable for providing full support on sales processes, tools, methods and systems that will enable the sales teams to achieve overall sales goals and objectives.

Reviews and analyzes sales-related data associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Evaluates sales structures to ensure fit with company objectives. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Assists the sales operations team in improving processes and adoption of salesforce.com (SFDC). The Sales Operations Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.

 

 

Job Description      Key roles and responsibilities:

● Gather data and conduct analysis of company sales and profitability.

● Develop methods for measuring company sales performance.

● Examine sales processes, programs, and systems to minimize costs and improve customer satisfaction.

● Facilitate sharing of reports and sales data between sales, marketing, and other departments.

● Supports sales teams by creating, evaluating and optimising data sets and sales applications and platforms.

● Implement sales forecasting by analysing past data and trends to forecast future sales.

● Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools.

● Assist with the establishment of sales fulfillment processes and makes recommendations for sales operations enhancement.

● Assist Sales teams and management with pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.

● Onboard new sales team members on all toolsets and processes.

● Play a pivotal role in increasing sales team productivity directly contribute to the efficiency of sales processes.

● Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organisation’s planning efforts.

● Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritise opportunities for improvement.

● Serve as primary system administrator for the Salesforce.com environment

● Assisting the sales operations team in improving processes and adoption of salesforce.com (SFDC)

● Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks within SFDC.

● Completes regular internal system audits and preparation for upgrades

● Manages SFDC data feeds and other integrations

● Assist in training of new users, and grows the Salesforce.com skill set across the organization

● Effectively act as the liaison between our users, vendors and the application development teams.

● Liaises and works closely with the NTT Group Salesforce.com team with regards to tickets logged, resolving of issues and working on system enhancements

Knowledge, skills and attributes

● Detail oriented and organised

● Have the ability to work in a high paced environment

● Have good analytical skills

● Excellent communication skills both verbal and written

● Proficient at Microsoft Excel

● Must be service oriented and have a great attitude

● Analytical, with good business and finance acumen

● Must be adaptable and be able to consistently deal with ever-changing conditions and a fast-paced environment

● Good knowledge and understanding of sales processes, tools and methodologies

 

Requirements

Academic qualifications and certifications:

● Tertiary level – bachelor’s degree or equivalent

 

Experience required:

● Experience with Salesforce.com

● Experience with quote tools is an advantage

● Experience within sales is an advantage

Additional Job Description      

Standard career level descriptor for job level:

• Seasoned and experienced professional

• Has full understanding of specialisation area

• Resolves wide range of issues in creative ways

• Fully qualified, career level, career journey-orientated

• Uses good judgement in selecting tools and methods to solve problems

• Networks with senior internal and external people in own area of expertise

• Receives little instruction on day-to-day work, receives general instructions on new assignments

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