Customer Onboarding Specialist
2 weeks ago
Customer Onboarding Specialist ICT
Sandton - Gauteng - South Africa
Reporting to the Executive: Channel Development you will be required to act as an additional resource to assist the sales team with the onboarding of all customers, including resellers as well as end-users. You will have a good understanding of the cloud backup/ IT industry, therefore ensuring efficient and effective onboarding of all customers. Our client is seeking a talented and competitive Specialist that thrives in a quick sales cycle environment.
Essential Qualifications, Skills & Experience:
- Minimum NQF 4 (Matric)
- NQF 5 or higher will be advantageous
- Valid code 8 driver's license and own reliable transport
- Stable internet at home
- 2-5 years of similar experience
- Proven experience with customer onboarding
- Similar experience within cloud backup will be advantageous
- Experience working on ZOHO CRM will be advantageous
- MS Office literacy (MS Word, MS Excel, and MS Outlook essential)
Key Result Areas:
- Understand customer needs and requirements
- Complete onboarding of customers onto the portal
- Perform effective online demos to onboarded customers
- An in-depth understanding of the onboarding portal as well as the backup console - training will be provided
- Ability to understand and demonstrate the product or service to the customer
- Recognise customer needs and offer services to them through the company's portfolio
- Serve as a go-to source for clients who want more information concerning our products.
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