Senior Specialist

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Health**Function**:Management**Date**:16 Oct 2023**Discovery - Health| Functional Enablement
**Senior Specialist - Key Accounts - SA and Rest of Africa**

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Functional Enablement**
- Serves as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the Discovery composite and supporting the day -to -day management of operational activities. Functions that make up the unit are Business Relationship Management, Customer Services, Digital Services, Finance and Billing Operations, Workflow Optimisation, Claims Enablement, Managed Care, Disease Management and New Market Integration.**Key Purpose**

**To lead and drive the delivery of**:

- The strategic objectives of the various Field Force teams within Discovery Health Operations in collaboration with the Ops leadership team
- Field Force teams include the Health Professional, Corporate Services, Hospital Benefit Specialist, Vitality Health International and Care Coordination teams
- Continuous improvement initiatives to increase the effectiveness and efficiency of the above teams informed by industry best practice and research trends

**Areas of responsibility may include but not limited to**

**The successful applicant will be responsible for but not limited to the following job functions**:

- Accountable for the management of the Field Force functional streams to deliver on key initiatives and projects. These streams include Field Force Operations, Vitality Health International, Enablement and Training,
- Lead and drive the strategic objectives relevant to each team, with a particular focus on optimization of field effectiveness and efficiency drivers
- Day to day support to the operational leadership teams to ensure optimal client engagement
- Facilitate integration and alignment across relevant field force teams to ensure a standardised approach, best practice and opportunities for improvement are realised
- Collaborate across relevant business units to raise the profile of field force teams and ensure go to market strategy alignment with key business objectives
- Responsible for the development of the FE Field Force stream with a focus on building a strong talent pipeline and building awareness of these specialised functions - i.e. Operations, Enablement and Training
- To assess the impact of new initiatives on the existing field force go to market approach and ensure strategies are refined accordingly
- Ensure that all requirements related to mid-year and Year End projects requiring Field Force support are met.
- Chair relevant steercoms and forums
- Review data and trends and make recommendations on any new initiatives and processes to enhance the area.
- Staying abreast of national and international industry trends, best practice and standards of excellence.
- Monitor and analyse the performance of operational areas which aids in identifying trends for improvement.
- Analysis and formulation of executive updates, reports and dashboards.
- Review audit findings relevant to the function and implement the necessary steps to address.
- Coordinate bi-annual incentive reviews for the skills within the function.
- Coordinate bi-annual iQS Objective reviews to ensure that the targets are still relevant for the skills within the function.

**Personal Attributes and Skills**
- Takes initiative and works under own direction.
- Takes responsibility for actions, projects and people.
- Motivates and empowers others.
- Upholds ethics and values; demonstrates integrity.
- Easily establishes good relationships with customers and relates well to people at all levels.
- Gains clear agreement and commitment from others by persuading, convincing and negotiating.
- Applies specialist and detailed technical expertise.
- Works strategically to realise organisational goals.
- Consistently achieves all goals.
- Define business requirements and oversee development of required reports.
- Retain a formal and professional manner.
- Dynamic, strategically minded visionary who adapts to changing circumstances.
- Identifies opportunities for continuous improvement in the organization.
- Analytical thinking ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations. Healthcare, Insurance and Business Acumen.
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