Managed Services Operations Manager

6 days ago

Port Elizabeth, South Africa NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Managed Services Operations Manager is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.

This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

**What you'll be doing**

**Key Responsibilities**:

- Proactively monitors and drives service delivery to clients.
- Manages client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers.
- Works with client delivery teams to evaluate regional client reviews to ensure proactive incident management at client sites
- Ensures that the standard client information repository related to technology, operations manuals is current and accurate.
- Creates and maintains a comprehensive list of client requirements, the scope of deliverables, technology and the delivery model.
- Runs the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to clients.
- Provides operational support and continuous service improvement post client handover from Technical Services (or other) teams.
- Reviews training requirements for service operations teams.
- Engages with clients for technical operations as part of routine operations.
- Plans and implements key service improvement priorities based on a continual service improvement approach.
- Feeds continual service improvement priorities into the automation team.
- Ensures that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analyzed, and issues are resolved.
- Responsible for the day to day running of the Managed Services Operations team in line with the performance established by the business.
- Ensures maximum uptime and the accurate and early response to client operational issues.
- Responsible for resource planning and work allocation to meet agreed service levels.
- Identifies opportunities for continuous service improvement.

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
- ITIL certification is desirable.

**Required Experience**:

- Advanced experience in coaching and mentoring engineering team(s) gained within an information technology services organization.
- Advanced demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements).
- Advanced demonstrated experience in organizational change management (transformational experience).
- Advanced demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Center.

**Knowledge and Attributes**:

- Excellent organizational and team management skills.
- Excellent communication skills - both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
- Advanced understanding of budgets and cost management.
- Excellent time management, prioritization and delegation abilities.
- Excellent focus on client centricity.
- Highly focused on business outcomes.
- Ability to guide the team through transformational objectives set out by the business.
- Excellent ability to work across different cultures and social groups.
- Ability to work well in a pressurized environment and adapt to changing circumstances.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

  • Service Operations Manager

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleWe are seeking a highly skilled Service Operations Manager to join our team at NTT DATA. As a Service Operations Manager, you will be responsible for leading and overseeing the successful delivery of support services to our clients within a Region/Country or Services Division.Key ResponsibilitiesPlan, coordinate, and monitor the implementation...

  • Farm Operations Manager

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full time

    Job Title: Farmer Liaison ManagerWe are seeking a highly skilled and experienced Farmer Liaison Manager to join our team at Farm Manager SA.Key Responsibilities:Develop and maintain relationships with farmers and agricultural industry stakeholders.Provide technical support and guidance on best practices in Angora goat farming.Collaborate with field agents to...

  • Operational Manager

    5 days ago

    Port Elizabeth, Eastern Cape, South Africa Ultra Personnel Full time

    Job DescriptionCompany Overview: As a leading provider of staffing solutions, Ultra Personnel is dedicated to connecting top talent with exciting career opportunities.Salary: $80,000 - $120,000 per year, depending on experience.Job Summary: We are seeking an experienced Operational Manager to oversee our sales and service operations. The ideal candidate will...

  • Operations Manager: Cleaning Services

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa HR Genie Full time

    CORE PURPOSE OF JOBTo deliver high-quality, client-responsive cleaning services that meet health and safety standards, while ensuring efficient service delivery and effective staff management.KEY PERFORMANCE AREASMaintain quality standards and optimize service delivery.Manage staff effectively.Ensure equipment maintenance and efficient consumable...

  • Managed Services Operations Manager

    3 weeks ago

    Port Elizabeth, South Africa NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Operations Manager

    1 week ago

    Port Elizabeth, Eastern Cape, South Africa NTT DATA Full time

    About the RoleWe are seeking a highly skilled Operations Manager to lead our IT service delivery team. This is an exciting opportunity to join a dynamic organization and contribute to the success of our clients.Key ResponsibilitiesOversee the execution of managed services goals across the team, driving financial performance and client satisfaction.Develop...

  • Operations Management Professional

    5 days ago

    Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Job Title: Operations Management Professional - Mechanical ServicesCompany Overview:On Line Personnel is a leading provider of personnel services, dedicated to delivering exceptional results for our clients and candidates.Salary:R 15,000 per month commensurate with qualification and experience.Job Description:As an Operations Management Professional in our...

  • Agriculture Business Development Manager

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Farm Manager SA Full time

    About the Role:Farm Manager SA is seeking a highly motivated and experienced Agriculture Business Development Manager to join our team. As a key member of our sales and operations team, you will be responsible for developing and maintaining strong relationships with our clients and partners in the agricultural industry.Key Responsibilities:Develop and...

  • IT Operations Manager

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job Title: Team LeadJob Summary:The Team Lead is responsible for ensuring the smooth operation of managed services to clients, ensuring their IT infrastructure and systems remain operational. This involves proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure compliance with agreed...

  • Operations Manager

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa On Line Personnel Full time

    Job Title: Junior Operations ManagerJob Summary:We are seeking a highly motivated and organized Junior Operations Manager to join our team at On Line Personnel. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day management of our mechanical services department.Key Responsibilities:* Assist in the daily...

  • IT Operations Manager

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job SummaryDimension Data is seeking a highly skilled Team Lead to lead our IT Operations team. The successful candidate will be responsible for ensuring that managed services are provided to our clients, ensuring their IT infrastructure and systems remain operational.Key ResponsibilitiesIncident Management: Monitor work queues and provide support to clients...

  • Senior Operations Manager: Cleaning Services

    1 month ago

    Port Elizabeth, Eastern Cape, South Africa HR Genie Full time

    CORE PURPOSE OF JOBTo deliver high-quality, sustainable, and profitable cleaning services that meet health and safety requirements.KEY RESPONSIBILITIESEnsure quality standards and efficient service delivery.Lead and manage staff effectively.Maintain equipment and optimize consumables usage.Comply with health and safety regulations.Manage finances and track...

  • Agricultural Operations Manager

    1 month ago

    Port Shepstone, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Job Title: Production ManagerFarm Manager SA is seeking a highly skilled and experienced Production Manager to join our team.Key Responsibilities:Develop and implement workforce plans and schedules to ensure efficient farm operations.Manage staff performance and quality standards, ensuring compliance with health and safety regulations.Implement regenerative...

  • Regional Technical Manager

    2 months ago

    Port Elizabeth, South Africa Fidelity Services Group Full time

    **Main Purpose of Job**: To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery. **Qualifications & Experience**: - Relevant Degree or equivalent - 5-8 years’ experience in a Security industry - Extensive Technical Experience - People management experience **Job Requirements & Other...

  • IT Service Delivery Manager

    7 days ago

    Port Elizabeth, Eastern Cape, South Africa Dimension Data Full time

    Job DescriptionDimension Data is seeking a highly skilled IT Service Delivery Manager to join our team. As an Application Delivery Manager, you will be responsible for delivering a range of services and solutions to the business.You will ensure that our technology is performing as expected, taking care of all problems quickly and efficiently. You will work...

  • Operations Manager

    2 months ago

    Port Elizabeth, South Africa House of cleaning Full time

    **About us** We are professional. **Manage cleaning operations and liaise with clients to ensure quality service delivery**. Ensure teams adhere to safety measures during cleaning operations. Facilitate budget planning for smooth flow of operations. Evaluate relevant data to propose recommendations for cleaning process improvement. Must have knowledge of...

  • Merchandiser Managed People Solutions Garden Route

    3 months ago

    Port Elizabeth, South Africa Managed People Solutions Full time

    **Managed People Solutions** is in search of a **Merchandiser** to work for a large **Liquor Company** to service the **Garden Route** **area. **Key Responsibilities**: - Determine stock to be merchandised. - Draw stock requirements. - Check vintage, product quality on the shelf, stock rotation, and price tags. - Execute merchandising activities as per...

  • IT Support Services Manager

    4 days ago

    Port Elizabeth, Eastern Cape, South Africa Performit Personnel Full time

    As a seasoned Application Support Manager, you will lead our team at Performit Personnel in Port Elizabeth to deliver exceptional services.About the Role:The primary objective of this position is to oversee the application support team, ensuring seamless continuity and effective support for our global operations. This role requires strong collaboration with...

  • Junior Operations Manager

    1 month ago

    Port Elizabeth, South Africa On Line Personnel Full time

    Job Position: Junior Operations Manager Ref: 4823 Location: PE/Gqeberha Salary: R15 000  per month commensurate with qualification and experience Email your CV to Qualifications / Requirements: Keen understanding of operations within the mechanical services industry Diploma or Degree in Mechanical Engineering, Operations Management, or a related...

  • Sterilization Services Manager

    3 weeks ago

    Port Elizabeth, Eastern Cape, South Africa VENCORP PLACEMENTS Full time

    Job Title: CSSD ManagerDescription:As a key member of the Vencorp Placements team, you will be responsible for leading the Central Sterilization Services Department (CSSD) with a focus on operational efficiency, quality assurance, and cost management.Key Responsibilities:Oversee the daily operations of the CSSD unit, ensuring that all requirements are met...