Technical Support Representative
4 weeks ago
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.
**Your day at NTT DATA**
Technical Support Representative is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Technical Support Representative focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
**What you'll be doing**
The Technical Support Representative is responsible for technical support and troubleshooting for our clients in order to ensure that their systems are running smoothly. You'll also be responsible for keeping up-to-date with new technology and developments within the industry.
**Key Roles and Responsibilities**:
**Execute approved maintenance activities**
The Technical Support Representative will execute approved maintenance activities. These activities could include system patching, system upgrades including software deployment or configuration changes. Taking direction from their team leader or senior team members, they will execute the maintenance activities assigned to them.
**Ensure resolution of incidents and requests**
**Shift handover**
The Technical Support Representative will be required to work shifts and will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.
**Knowledge Management**
They will utilize knowledge management systems as part of all work activities to ensure adherence to agreed procedures. They will proactively identify opportunities for additions, modifications or improvements to knowledge management systems in order to reduce incident resolution time and increase the number of activities that can be completed.
**Quality Management**
They will proactively identify opportunities for work optimization including opportunities for automation of work, request fulfilment and incident resolution tasks performed by L2+ that could be completed by L1, opportunities for repeat incident avoidance and other general process improvement opportunities.
**Academic Qualifications**
- Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- ITIL
- CCNA
**Required Experience**:
- 1 to 2 years of experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
**Workplace type**:
On-site Working
**About NTT DATA**
**Equal Opportunity Employer
-
Technical Support Representative
4 weeks ago
Port Elizabeth, South Africa NTT Full timeMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can grow, belong and thrive.Your day at NTT DATAThe...
-
Technical Support Representative
4 weeks ago
Port Elizabeth, South Africa NTT Full timeMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can grow, belong and thrive.Your day at NTT DATATechnical...
-
M-kopa As a Direct Sales Representative
1 week ago
Port Elizabeth, South Africa Saunders Technical Services Full time**THE BIG SHORT Direct Sales Representative** **Join The big Short Team, becoming an M-KOPA Direct Sales Representative - Unlock Your Earning Potential!** Are you a sales superstar looking for a new challenge? Do you have a passion for ? Join The big short M-KOPA as a Direct Sales Representative and take your career to the next level! **As a The big...
-
IT Technical Sales Representative
3 weeks ago
Port Elizabeth, South Africa PerformIT Personnel Full timeIT Technical Sales Representative We are seeking an IT Technical Sales Representative for a well renowned Company in Port Elizabeth. Requirements: Must have at least one year IT Sales Experience Must be a hands on and technical minded individual. External sales experience is essential Would suit a well-spoken individual with good IT knowledge IT Technical...
-
IT Technical Sales Representative
3 weeks ago
Port Elizabeth, South Africa Performit Personnel Full timeWe are seeking an IT Technical Sales Representative for a well renowned Company in Port Elizabeth.Requirements:Must have at least one year IT Sales ExperienceMust be a hands on and technical minded individual.External sales experience is essentialWould suit a well-spoken individual with good IT knowledgeIT Technical qualification is highly advantageousMatric...
-
Port Elizabeth, South Africa On Line Personnel Full timeJob Position: Internal Sales Representative – technical/construction related industry Ref: 4742 Location: PE/Gqeberha Salary: R10 000 to R12 000 per month + performance related bonuses Email your CV to Qualifications / Requirements: • Minimum of Matric • Minimum of 2 years sales experience, gained in a technical or construction-related industry...
-
Technical Sales Representative
4 days ago
Port Elizabeth, South Africa HRInsync Full time**Technical Sales Representative** **Location: Port Elizabeth** **R10 000 - R15 000 Basic + Commission + Provident Fund + Cellphone + Laptop** **About** This well established and growing gas distribution company has offices in most provinces in South Africa. This is your chance to join a team of energized, passionate and dynamic people in a successful...
-
Technical Sales Representative
1 month ago
Port Elizabeth, South Africa RMG Recruitment Full timeOur client within the hardware industry is seeking sales representative for PE and Cape Town with a knowledge of Technical Products, i.e.: sealing devices (Mechanical seals & packings for pumps etc.), hydraulic seals and coatings Job Requirements: Minimum of 2 years sales experience in relevant industry Knowledge in the installation industry is an...
-
Technical Support Specialist
6 days ago
Port Elizabeth, Eastern Cape, South Africa Dimension Data Full timeJob SummaryDimension Data is seeking a highly skilled Technical Support Specialist to join our Service Desk team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via phone, email, and other communication channels.Key ResponsibilitiesRespond to customer inquiries regarding products, services, and...
-
Technical Support Specialist
1 week ago
Port Elizabeth, Eastern Cape, South Africa HR Genie Full timeJob SummaryWe are seeking a highly skilled and organized Technical Support Specialist to join our team at HR Genie. As a Technical Support Specialist, you will provide administrative support to the Commissioning & Installations Department, ensuring the smooth operation of our technical projects.Key ResponsibilitiesAdministrative SupportHandle timesheets,...
-
Technical Support Specialist
1 day ago
Port Elizabeth, Eastern Cape, South Africa Dimension Data Full timeJob DescriptionWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Dimension Data.About the RoleThe successful candidate will be responsible for providing technical support to our clients, including monitoring client infrastructure and solutions, identifying problems and errors, and investigating first-line...
-
Sales Representative
2 days ago
Port Elizabeth, Eastern Cape, South Africa Top Talent Professional Services Full timeJob Title: Sales RepresentativeJob Summary: We are seeking a highly motivated and results-driven Sales Representative to join our team at Top Talent Professional Services. As a Sales Representative, you will be responsible for selling a range of open and close cell foams manufactured and specialized products made up to customer specification.Key...
-
Customer Service Representative
6 days ago
Port Elizabeth, Eastern Cape, South Africa Top Vitae Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Top Vitae. As a key member of our customer support team, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.Key ResponsibilitiesCustomer Engagement:...
-
Sales Representative
1 week ago
Port Elizabeth, Eastern Cape, South Africa Personnel Network Full timeJob Description**Job Title:** Sales Representative**Job Summary:** We are seeking a highly motivated and results-driven Sales Representative to join our team at Personnel Network. As a Sales Representative, you will be responsible for managing a portfolio of customers, identifying new business opportunities, and driving sales growth.**Key...
-
Business Development Representative
1 day ago
Port Elizabeth, Eastern Cape, South Africa Growth in Visionaries Marketing Full timeGrowth in Visionaries Marketing is seeking a Sales Representative to drive sales and communicate the benefits of our products. The ideal candidate will have strong interpersonal and communication skills, as well as a Bachelor's degree in business or a related field. Key responsibilities include identifying and educating prospective customers, supporting...
-
Sales Representative
3 days ago
Port Elizabeth, South Africa Altron Nexus Full timeThe Sales Representative drives a business development strategy, finds quality leads and converts them into successful product, service or solutions deals. To achieve consistent growth in the company's customer base and sales figures by achieving sales/revenue target. **KEY RESPONSIBILITIES**: **Sales Management** - Achievement of the annual revenue/sales...
-
IT Service Support Specialist
3 days ago
Port Elizabeth, South Africa Aspen Pharma Group Full time**Overview** - Tactical and Operational role in the digital technology organization and is accountable for the provisioning, control and improvement of Application and Business Services to meet customer business requirements - This Includes providing end user support, end user training, contributing to Knowledge Base, identifying and implementing Continuous...
-
IT Support Specialist
7 days ago
Port Elizabeth, Eastern Cape, South Africa EnableSA (Pty) Ltd Full timeJob SummaryEnableSA (Pty) Ltd is seeking an experienced IT Support Specialist to join our team in Port Elizabeth. As an IT Support Specialist, you will be responsible for providing technical support to our stores, resolving tickets within the Service Level Agreement (SLA), and assisting with the configuration of computer equipment.Key ResponsibilitiesProvide...
-
IT Support Specialist
6 days ago
Port Elizabeth, Eastern Cape, South Africa Performit Personnel Full timeJob Summary:The IT Call Centre Support Technician will be a key member of our IT team, providing technical support to our stores. This role involves resolving technical issues, configuring computer equipment, and supporting in-house software applications.Key Responsibilities:Provide technical support to our stores via phone and web chat.Resolve technical...
-
Sales Representative
7 days ago
Port Elizabeth, South Africa Adzuna ZA B C2 Full timeOur client is seeking a Sales Representative who will be responsible for developing and initiating a sales approach that results in closing new business opportunities to meet or exceed an individual target in support of the overall company target and maintaining their current client base. This involves building a short, medium and long term pipeline, to...