TS Implementation Engineer

5 months ago

Johannesburg, South Africa NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

What you'll be doing

• Monitoring and maintenance of all Data Centre critical infrastructure

• Performing planned / preventative / predictive maintenance of all infrastructure

• Fault detection of critical infrastructure

• Switching and isolation of MV and LV equipment

• Daily walk arounds and inspections of electrical and mechanical systems and equipment

• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting of Cisco Access layer switches in order to ensure optimum operations.

• Carrying out preventative maintenance of data center equipment and devices.

• Monitoring system processes to ensure smooth operations.

• Comply to working methods ensuring that all client SLA and MSA's are achieved

• Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues

• Configuring Cisco Access Layer switches for clients and making sure there is Layer 2 connectivity to the Core switches.
• Installing and configuring Windows Server / Linux on physical servers as well as installing any software as per clients request.
• Troubleshooting connectivity issues in the Hosting environment.
• Troubleshooting connectivity issues to and from firewalls on the Nexus 5k switches

Compliance

• Maintain compliance in accordance to all relative policies and procedures

• Meet agreed interdepartmental OLA (Operational Level Agreement)

Skill Requirements

• Good technical abilities

• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to nontechnical staff is a requirement for successful data technicians

• Proactive problem solver, perform rapid and accurate assessments

• Ability to work independently, as well as being a positive team player

• Self-motivated

• Conducts self professionally, exhibits elevated levels of tolerance and patience

• Responsible for continued learning and self development

• Quick response to potentially critical situations

• Trouble shoot systems and components to identify root causes of failures

• Implement corrective actions promptly to mitigate the negative effects of system changes

• Good Microsoft Office skills

• Qualifications and Experience

• A minimum of 5-7 years post qualification experience

• Relevant data centre experience preferable

Good knowledge on Data Centre environments and critical infrastructure systems preferable

Good knowledge and troubleshooting Cisco switches

Certifications:

CCNA/CCNP

Cloud Virtualization

ITIL v4

Advantageous:

Linux capabilities

MPLS

Good understanding of Cisco Nexus 2K FEX's (Fabric Extenders) and Nexus 5K switches

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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