TS Implementation Engineer

7 days ago

Johannesburg, Gauteng, South Africa NTT DATA Full time

Job Overview

NTT DATA is seeking a highly skilled TS Implementation Engineer to provide technical support to our clients. As a key member of our team, you will be responsible for remotely supporting clients within service level agreements (SLAs), installing and configuring software and hardware, resolving incidents, and performing root cause analysis.

Key Responsibilities

  • Interact with clients on site to meet complex requirements of a solution.
  • Escalate unresolved problems and issues to the relevant third parties.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Write reports and proposals and complete and maintain project documentation.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Act as coach and mentor to more junior Implementation Engineers and Technicians.
  • Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
  • Included in higher complexity design work, with input to the design expected.
  • Expected to take ownership of relevant technologies according to domain or specialization.

Requirements

  • Good understanding and appreciation of technical design and business principles
  • Demonstrates project management and administration ability
  • Good project skills which are demonstrated in the execution of installations and other assignments
  • Demonstrate customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members
  • Good understanding of project management principles

Education and Certifications

  • Computer Science / Information Technology Degree or equivalent
  • Cisco CCNP Certification
  • Aruba ACSA Certification
  • F5 Certified Technical Specialist - Experience deploying and supporting F5 BIG-IP LTM, F5 BIG-IP DNS, F5 BIG-IP ASM, F5 BIG-IP APM
  • Infoblox DDI and CNS certifications

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