Manager, Fraud Detection

6 days ago


Johannesburg, South Africa Standard Bank Group Full time

Job Description

Manage and lead a team of Fraud Detection Analysts and Team Leaders, by planning, organizing and responsibly managing the operational area for rigorous fraud detection while protecting Customers and the Bank. To drive the culture of operational excellence whilst keeping the Customer at the heart of all that we do.
Be accountable for ensuring high quality, differentiating and efficient customer service is provided to customers by the Fraud Detection Analysts and Team Leaders. 

Qualifications

Qualifications

Risk Management Degree

Experience 

8-10 years experience in all facets of the banking service environment; products, processes, and systems with experience in fraud risk management across banking products and platforms Experience in a leadership role in fraud or similar environment

Additional Information

Behavioural Competencies

Upholding Standards Establishing Rapport Making Decisions Developing Strategies Interpreting Data


Technical Competencies

Comprehensive knowledge of transactional systems, processes, and procedures in the industry Ability to analyse and problem solve and knowledge of relevant legislation within Banking context Ability to analyse situations and issues, identify options, draw logical conclusions, and sound inferences, determine, and recommend practical sources of action utilising good judgment and strategic thinking Ability to manage and lead people to deliver high levels of operational excellence and customer service Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment

Rise and grow with a career at Standard Bank Group

Join a committed group of 50 000+ people who stand behind one common purpose: Africa is our home, we drive her growth. We firmly believe that our people are our greatest competitive advantage. It's only through our people’s expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large. That’s why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.

Join us as we Transform our Business
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