Support Manager Operations

3 weeks ago

Cape Town, South Africa Sanlam Full time

Who are we?

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

Job Purpose

To be responsible to oversee and actively lead a specific team’s total operational capabilities and output, to support the business and client service strategy. In this role you will function as a subject matter expert and act as a point of escalation. You will also advise and support in the analysis, development, and implementation of best practices across the servicing value chain.

Key Outcomes

The following outcomes will be expected to be achieved by the Support Manager Operations:

Implementing, evaluating, and ensuring that the team’s day-to-day output is in line with the servicing value proposition, and supports the overall business strategy. Ensuring that your team performs according to contracted performance areas to deliver the highest level of service to stakeholders. Ensuring daily control procedures are adhered to, and pro-actively identify and manage operational risks.  Continuously evaluating and improving processes to ensure effectiveness, efficiency, and risk management. Mentoring and coaching of team members, including coaching in effective query management and resolution. Identify ways of promoting accuracy and maximising productivity within the team. Ensuring effective communication with internal and external stakeholders. Assisting with the implementation of changes to existing products and processes as well as new products.  Maintaining high levels of teamwork within Operations team, different departments, and external parties to resolve client queries. Evaluating problems regarding service issues and enquiries to determine their importance and urgency, perform investigations when necessary and respond with an appropriate solution in a timely manner. Responding in a professional, timely and empathetic manner to both written and telephonic enquiries from internal and external clients. Building and maintaining professional relationships with intermediaries as well as other internal and external stakeholders. Having and maintaining a technical understanding of all Glacier offerings and the ability to apply that understanding to daily outputs. Identify training needs and talent within the team and ensure effective training and development takes place, both on the job and via external courses if applicable. Seeing to the overall well-being of the team and meeting their needs and expectations where necessary. Performance reporting and data analysis. Contribution to ad hoc projects aimed at streamlining processes and help ensure that it is successfully implemented within the wider team.

Qualifications and Experience

Matric with relevant tertiary qualification (Commerce/Management Certificate/Degree/Diploma) Minimum 5 years’ proven people management experience within Financial Services Industry Experience in the LISP industry will be to your advantage  Experience with process improvement methodologies Ability to develop and implement process controls to reduce risk to the business Strong analytical and problem solving skills Strong interpersonal and client relationship skills Strong communication skills (both verbal and written) Proven ability to work independently and proactively Willingness to travel Excel proficiency at an intermediate level will be to your advantage

Competencies

Client focus Cultivates innovation Collaborates Being resilient Drive results People management  Data analysis and interpretation  Problem solving and decision-making skill Leadership and coaching skill Analytical and conceptual thinking  Strong reasoning skills and an aptitude for problem-solving Ability to plan, schedule and organize in a systematic and effective manner

Attributes

Positive, can do attitude  Ability to work under pressure/flexibility  Honesty, integrity and respect Ownership and accountability  Ability to co-operate and thrive both within an independent and team environment Self-starter with a growth mind-set 

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Should you not hear from us within 30 days after closing date, please assume that your application has been unsuccessful. 

  • Operational Compliance Officer

    1 month ago

    Cape Town, South Africa Fund Manager Full time

    OPERATIONAL COMPLIANCE OFFICER (CAPE TOWN) Looking for a dynamic, passionate and results driven operational compliance officer with Collective Investment Scheme (CIS) experience and knowledge to join our team. This individual needs to be confident and willing to get involved in every aspect of the business where required. ROLE AND RESPONSIBILIES: -...

  • Operations Support Analyst

    1 month ago

    Cape Town, South Africa OutsideCapital Full time

    Our client is a multidisciplinary strategy and management consulting powerhouse. With expertise spanning the public and private sectors, our client has been gaining trust from governments, international financial institutions, private clients, and investors from all over who look to us for support in designing, financing, and implementing strategies,...

  • Sales Operations Support and Administration

    1 month ago

    Cape Town, South Africa ooba Full time

    The purpose of the position is to optimize effective execution of the Sales Operations department by providing operational support through dedicated administration, execution, delivery and evaluation of projects and programs. ooba's Home Loans business has a new opportunity for a results-focused individual who can work on multiple projects efficiently and...

  • Iie School of Hospitality

    1 month ago

    Cape Town, South Africa ADvTECH Support Office Full time

    To ensure efficient and effective management, administration and coordination of all aspects regarding the course/programme by aiming and working towards a high quality of service delivery throughout the duration of the course/programme, igniting a passion for the hospitality industry within eager young students helping them to grow individually and mature...

  • Customer Relations

    1 month ago

    Cape Town, South Africa FocusPoint International Full time

    **Job description** FocusPoint International (FPI) is offering an exciting opportunity to join an internationally based, global risk consultancy as an Operations Support Specialist/ Customer Relations Specialist. **The Role**: As an Operations Support Specialist (OSS) you are the frontline support to FPI clients requiring emergency assistance and advice....

  • Manager - Plenary Support

    1 month ago

    Cape Town, South Africa Western Cape Provincial Parliament Full time

    **Why Us?** The Plenary Support tribe is a team of dedicated professionals who offer comprehensive Plenary Support services to the organisation. The Plenary Support unit is seeking the services of a **Manager: Plenary Support** who meets the criteria below and can make a successful contribution to the mission of the Western Cape Provincial...

  • Operations Support

    1 month ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    Our ClientCompany Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Operations Support

    1 month ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    Our ClientCompany Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Head of Butchery and Operations

    1 month ago

    Eastern Cape, South Africa Farm Manager SA Full time

    **Eastern Cape - Eastern Cape**: Our client is looking for a Head of Butchery and Operations to join the team. **MINIMUM REQUIREMENTS** - At least 5-year proven butchery blockman experience - Extensive experience as a Head or Manager of a reputable butchery or meat processing facility is essential. - Certified Butchery Qualification - Proven track record in...

  • Operations Support and Quality Control

    3 weeks ago

    Cape Town, South Africa RPO Recruitment Full time

    RPO Recruitment is currently seeking a detail-oriented and proactive individual to join our client's team as an Operations Support and Quality Control professional. In this role, you will play a critical role in supporting the overall operations of our client's organization and ensuring the highest level of quality control. You will collaborate with various...

  • Operations Manager

    4 weeks ago

    Cape Town, South Africa Xtend Health Full time

    **About Us**: Xtend Health is a pioneering provider of innovative healthcare solutions, committed to delivering high-quality patient care directly to communities through our fleet of mobile healthcare units. We leverage cutting-edge technology and a dedicated team to ensure access to essential healthcare services where they are needed...

  • Operations Manager

    1 month ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’re a confident decision maker, driven by results, then this could be your moment to shine as an Operations Manager on the exciting Halfords campaign. We want someone who leads by example, to be the back bone of your team in Cape Town, ensuring efficiency and service excellence at all times. If multitasking is part of your DNA, along...

  • Personal Assistant: Operational Management Support

    4 weeks ago

    Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Social Development, Western Cape Government has an opportunity for a suitably qualified and competent individual to render a secretarial support service to management. This post is based in Cape Town, CBD. **Minimum Requirements**: Grade 12 (Senior Certificate or equivalent qualification) plus an accredited secretarial...

  • Operations Manager

    1 month ago

    Cape Town, South Africa Tower Group Full time

    Our client based in Bellville, is seeking an Operations Manager that would be responsible for overseeing the day-to-day operations of the site in support of the facilities management business unit. The successful candidate responsibilities:Possess knowledge of theory and systems.Required to choose from a limited array of routines or rules at his/her...

  • Operations Manager

    1 month ago

    Cape Town, South Africa Tower Group Full time

    Our client based in Bellville, is seeking an Operations Manager that would be responsible for overseeing the day-to-day operations of the site in support of the facilities management business unit. The successful candidate responsibilities:Possess knowledge of theory and systems.Required to choose from a limited array of routines or rules at his/her...

  • Customer Service Agent

    4 days ago

    Cape Town, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITIES:Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;Assist customers when there are flight disruptions and/or cancellations;Handle and safeguard of confidential information;Address any complaints in a professional and timeous...

  • Operations Manager

    1 month ago

    Cape Town, South Africa Go2 Full time

    **Operations (Engagement) Manager** **Title: Engagement Manager** **Department: Engage** **Reports to: Engage Lead** If you’re seeing this, you’re probably an experienced Operations Manager. To avoid starting our relationship with a lie, we’d like to confess that the title of this role is actually “Engagement Manager.” And although the skillset...

  • Operations Support Specialist

    1 month ago

    Cape Town, South Africa Momentum Corporate Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** Provide an effective...

  • German Speaking Safari Operations Support

    1 month ago

    Cape Town, South Africa Black Pen Recruitment Full time

    **German Speaking Safari Operations Support (Travel/Tourism)** Our Client is an Australian-Based boutique adventure tour operating business, sells bespoke adventure safaris to southern and east Africa for small groups or FIT’s from Australia, New Zealand and German-speaking countries. They live and breathe African safaris. For over 25 years, they have...

  • Operations and Office Manager

    13 hours ago

    Cape Town, South Africa Connected Space Full time

    Job Title: Operations and Office Manager: The Operations and Office Manager is responsible for overseeing the daily operations of the office, ensuring efficient and smooth processes within the company. This role combines operational responsibilities with administrative tasks, requiring a dynamic individual who can handle a variety of duties, from managing...