Multi-Skilled Service Professional

2 weeks ago


Cape Town, South Africa Old Mutual Full time

Let's Write Africa's Story Together

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Summary

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, systems and quality standards.


Key Duties and Responsibilities

1 to 2 years inbound Customer Service Centre Experience required. MFC Product knowledge advantageous Computer literacy with knowledge of MS Office: Word, Excel and Outlook Ability to prioritize Strong communication and interpersonal skills, both written and verbal Work effectively with colleagues and clients to accomplish team goals Deals with client enquiries via telephone (inbound and outbound), email, web chat) First contact resolution of applicable queries/ transactions Deals with first level escalations and complaints Effectively manage customer expectations Processing new and existing business on behalf of customers and advisors

Skills

Call Center, Call Center Administration, Inbound Call Center

Education

Matriculation Certificate (Matric) (Required)

Closing Date

13 May 2024

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