Call Center Agent

5 months ago

Cape Town, South Africa WNS Global Services Full time
Job Description

Main purpose:
An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performance individuals, with exceptional communication skills, to provide our client’s customers with a first class service experience in a contact center environment.
 

Key responsibilities:
Customer Service
• A strong focus on delivering excellent customer service to all our customers
• To develop a positive relationship with customers and respond to their needs to ensure customer satisfaction.
• Providing support, problem solving and driving customer loyalty through a focus on achieving all key performance targets.
• Maintaining a sound knowledge and understanding of company products, insurers underwriting rules, and correct policy handling processes. 
• Ownership of customer queries and good knowledge of products and processes to ensure customer satisfaction.
Performance
• Handling calls from customers accurately while maintaining first class customer service which includes a pleasant, confident and helpful telephone manner.
• Delivery of KPIs with a focus on attaining and retaining customers to support a successful business.
• Maximize customer retention opportunities within operational guidelines.
• Ensure all work is carried out to a high level of accuracy in line with our company quality standards and great customer experience.
• Deliver personal productivity measures to ensure operational efficiency and delivery of service levels.
• Work within company guidelines and processes.
Team Work
• To work effectively as part of the contact center team.
• To maintain and enhance effective working relationships for all internal and external customers.
• Customer Focus
• Ensure interactions with customers optimize the customer experience of the brand and comply with regulatory, FCA & TCF guidelines.
• Ensure customer issues and complaints are effectively handled, recorded and reported meeting all regulatory requirements and within the principles of TCF.
Compliance
• Ensure all activities comply with FCA and TCF guidelines


Qualifications

Essential: A Matric/Grade 12 Certificate, with English passed at 50% and Maths / Maths Literacy passed at 40%
Preferred : A relevant tertiary qualification (preferably in Business Administration/Management, Commerce, Finance and/or Accounting, Engineering)

Experience Required
Essential: 6+ months minimum experience in a call center environment
Preferred: Prior customer service and/or sales experience with UK Insurance clients


Additional Information

  • Call Center Agent

    5 months ago

    Cape Town, South Africa Pacific Credit Solutions Full time

    **About us** We are a US based financial company dialing out to US customers. we present ourselves in a professional manner but like to have a work environment that enables a comfortable environment. Our work environment includes: - Work-from-home days - Casual work attire - Relaxed atmosphere We are looking to hire experienced call center agents that...

  • Inbound Call Center Agent

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Inbound Call Center Agent

    5 months ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Insurance Call Center Agent

    5 months ago

    Cape Town, South Africa The Vine Partners (Pty) Ltd Full time

    Insurance Call Centre Agent (Cape Town) R5500 + Commission + Incentives As a Call Centre Agent you will be responsible for delivering exceptional sales service resulting in the generation of business from new and existing clients, therefore contributing to the company's profitability and growth. **Minimum Qualifications and Requirements**: - Minimum of 2...

  • Inbound Call Center Agent

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Agent

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Manager

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Manager

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Agent

    5 months ago

    Cape Town, South Africa Zensar Technologies Full time

    Call Centre Agent - Employee Benefits Administrator expeirence must 3 to 15 Years Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? To be able to play...

  • Call Center Manager

    5 months ago

    Cape Town, South Africa Lexdan Select Full time

    Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town. Functions: - Lead a team of Sales Agents and Team Leaders, providing guidance, support, and hands-on coaching - Develop a proper workforce plan where resources are allocated effectively to skills pools - Develop and implement sales...

  • Inbound Call Center Supervisor

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...

  • Inbound Call Center Supervisor

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Inbound Call Center Supervisor

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Centre Agent

    5 months ago

    Cape Town, South Africa Business Capital Group Full time

    Matric Certificate. Minimum of six months experience as a call center agent. Well spoken. **Job Types**: Full-time, Permanent **Salary**: R7,000.00 - R9,000.00 per month **Experience**: - call center agent: 1 year (preferred)

  • Inbound Call Center Director

    5 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Agent

    6 months ago

    Cape Town, South Africa Matrashabd Consulting Full time

    **Responsibilities**: - Answer incoming calls promptly and professionally, addressing customer inquiries and concerns. - Make outbound calls to follow up on customer inquiries, provide information, or conduct surveys. - Listen attentively to customer needs and provide appropriate solutions or assistance. - Enter and update customer information accurately in...

  • Inbound Call Center Director

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...

  • Inbound Call Center Director

    5 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Call Center Executive

    3 days ago

    Cape Town, South Africa True north debt solutions Full time

    **Are you an experienced call center agent with a background in debt review and a knack for effective cold calling?** True North Debt Solution is looking for motivated, dedicated individuals to join our team. If you have a passion for helping clients manage their financial challenges and a proven track record in debt review sales, we want to hear from...

  • Inbound Call Center Manager

    5 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...