Call Center Manager
7 months ago
Lexdan Select is assisting a Financial Wellness company with their search for a Call Center Manager, based in Cape Town.
Functions:
- Lead a team of Sales Agents and Team Leaders, providing guidance, support, and hands-on coaching
- Develop a proper workforce plan where resources are allocated effectively to skills pools
- Develop and implement sales strategies aligned with the company's goals, in order to drive revenue growth and market expansion
- Design and execute training programs to enhance the sales team's skills, product knowledge, and customer service abilities
- Generate reports on sales performance and evaluations of agent / team productivity; to present to senior management
**Requirements**:
- Bachelor's degree
- Minimum of 3 years experience in managing a sales team, preferably in a BPO environment
- Experience with sales and call center reporting, as well as financial analysis
- Highly motivational manager, who is energetic and passionate in guiding people
**Job Type**: Permanent
**Salary**: R600 000,00 - R720 000,00 per year
-
Customer Service Call Center Agent
1 week ago
Cape Town, South Africa Mariposa Call Center Full timeMariposa is growing again; our biggest client has an exciting new opportunity for us here! We are currently looking for dynamic individuals to join our team for this new adventure. Agents do NOT have to make cold calls. We are hiring for our biggest client that provides outstanding contact centre services for the moving and storage industry. Full training...
-
Call Center Manager
4 days ago
Cape Town, South Africa Compare The Networks Ltd Full timeWe are opening a new office on Loop Street, moving from Long Street, with the move comes more space and more agents, we are seeking someone to help manage and maintain the growth potentials of the branch. We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center...
-
Telemarketer Required for Outbound Center
2 weeks ago
Cape Town, South Africa Linda Recruit for Call Center Full timeTelemarketing company looking for outbound call agents We a call center looking for individuals to join our growing team We do telephonic sales and assist client with cellular products. Requirments: - Matric or Grade 11 - Must be outspoken and goal driven - Must speak fluent English /Afrikaans or any African Lang On offer: - Basic and Commission...
-
Inbound Call Center Manager
7 months ago
Cape Town, South Africa MCI Military Recruitment Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Inbound Call Center Manager
7 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Inbound Call Center Manager
7 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
-
Inbound Call Center Director
7 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Inbound Call Center Director
7 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
-
Inbound Call Center Director
7 months ago
Cape Town, South Africa MCI Military Recruitment Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Director **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Call Center Trainer
4 days ago
Cape Town, South Africa A1 Financial Services Full timeA1 Group SA is looking for a Trainer/coach to join our People Development Team to coordinate training activities that will help optimize our human capital. Our company specializes the call center and field markets and is an outsource provider to leading national and international Brands. The Trainer/Coach will be responsible for scheduling and conducting...
-
Inbound Call Center Supervisor
7 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With...
-
Inbound Call Center Supervisor
7 months ago
Cape Town, South Africa MCI Military Recruitment Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Inbound Call Center Supervisor
7 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Supervisor **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Debt Review Call Center Manager
6 days ago
Cape Town, South Africa MMWentzel Full time**Daily Functions** - Drive overall performance, sales and manage processes. - Responsible for supervisory support, debi check authorizations, sales, leads and delivering results. - Produce reports and lead process meetings within the call center. - Provide training to new call center staff. - In addition to call service levels, customer satisfaction and...
-
Call Center Agent
8 months ago
Cape Town, South Africa Matrashabd Consulting Full time**Responsibilities**: - Answer incoming calls promptly and professionally, addressing customer inquiries and concerns. - Make outbound calls to follow up on customer inquiries, provide information, or conduct surveys. - Listen attentively to customer needs and provide appropriate solutions or assistance. - Enter and update customer information accurately in...
-
Call Center Executive
2 months ago
Cape Town, South Africa True north debt solutions Full time**Are you an experienced call center agent with a background in debt review and a knack for effective cold calling?** True North Debt Solution is looking for motivated, dedicated individuals to join our team. If you have a passion for helping clients manage their financial challenges and a proven track record in debt review sales, we want to hear from...
-
Call Center Collections Manager
7 months ago
Cape Town, South Africa ValorVIP Full timePOSITION OVERVIEW: **Job Title**: Call Center Collections Manager **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Inbound Call Center Agent
7 months ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a...
-
Inbound Call Center Agent
7 months ago
Cape Town, South Africa MCI Jobs Full timePOSITION OVERVIEW: **Job Title**:Inbound Call Center Agent **Job Type**: Full-time, Permanent **Location**: Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...
-
Sales Agent
1 week ago
Cape Town, South Africa Mariposa Call Center Full timeMariposa Call Centre is currently seeking Experienced Outbound Sales Consultants to join our ever-expanding dynamic & driven offshore sales team. Our client is a leading moving brokerage in the US, that provides nationwide moving services to residential consumers in addition to providing assistance in the home services and self-service relocation...