Employee Services Manager

2 weeks ago

Johannesburg, South Africa Danone Full time

Short Intro and About the Job

The Local IBS Employee Services Lead is accountable for the set-up and ongoing management of his/her scope of services in the region, in line with service level agreements and quality standards defined by the Global IBS Employee Services Lead and with the Local BU/business teams.

He/she builds the capability to deliver regional services according to the IBS strategy and business case. He/she delivers innovation and continuous improvement, to enhance the quality of service provided and optimize costs for the activities in scope.

He/she is part of the HR country (ies) leadership team(s) contributing to HR local strategy and ensuring the relevant support for local business.

About You

PURPOSE OF THE ROLE (how does this role contribute to our strategy and business goals)

Main Responsibilities

Admin & Payroll and Benefits administration HR Tech & Data Maintenance & Data Quality Time & Attendance Management International Mobility Operations Social Contribution & Reporting

Employee Services activities

Ensure all DBS ES activities are delivered at the agreed level of service and performance and in line with customer satisfaction metrics, as defined in the DBS value framework. Own the application of common standards for DBS services and sponsors initiatives to implement best practices. Monitor compliance and process performance, working with Risk, Compliance, internal control, and internal and external audit. Sponsor DBS ES digitalization projects: identify and gain approval for tools and process improvements, provide prioritization requests. Drive process standardization, harmonization, automation, excellence and continuous improvement.

Local management

Lead the DBS ES local teams to plan for and implement DBS processes, deploy technology, operating principles, services, culture and organization design for the region. Influence functional professionals in region to adapt to operating standards.

Interactions with stakeholders

Work closely with BU HR to ensure end-to-end process & strategy consistency. Report performance and escalate issues to Regional ES Lead and Local DBS Lead, as defined in the DBS governance model. Local point of contact regarding Employee Services activities. Liaise with DBS HRBP to drive team capability development in order to ensure service delivery and optimal team make-up.

KEY DELIVERABLES

Setup and continuous improvement of local DBS ES strategy, policies, processes and tools in alignment with core model and standards Monitoring of compliance, process & team efficiency, performance and level of service quality Local team management Close interaction with the local BU HR team & DBS

Languages required:

Fluent in English

Experience:

Minimum 5 years’ experience in a Multi-national company in C&B Sage 300 – Payroll Tool experience Team management experience

Education:

Bachelor's degree or equivalent combination of education and experience

About Us, We offer and What's next

A job which could easily turn in to a career in Danone. We believe everyone is born with superpowers, something which comes natural to you. We know this uniqueness is something which brings both excellence as well as energy, so we believe in all Danoner’s potential and when we build careers based on these superpowers and when we develop everyone’s potential to the fullest magic happens. This is how we like to see Talent Management in Danone.

This is a highly visible position within Danone; you will interact with Internal - Marketing, Sales Supply chain, SSD and External - Suppliers, CO-packers. Challenge, innovate , convince and find alignment when needed. This role has no direct reports.

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