Technical Support Engineer

2 months ago

Cape Town, South Africa ABC Worldwide Full time

For supporting our growing business we are looking for a Technical Support Engineer (Solar PV Industry) reporting to our Business Development Manager in Cape Town.

Responsibilities

  • Active technical and application support of sales staff in the preparation of sales offers in respect of technical and other aspects
  • Technical selling, consultation and support of customers and in respect of the company’s Solar PV products and systems in both – commercial and residential markets
  • Technical On-Site and telephonic support
  • Repair and assessment of product in our Service Centre as well as managing of product return processes
  • Preparation of Quotations, Client Follow Up, Product and Stock Consulting and Order Confirmation to Clients
  • Support Department Manager when implementing new products and services
  • Gaining internal knowledge about new products or updates and changes. Internal processing and presentation in the company’s knowledgebase and training of colleagues
  • Working close with the Department Manager for setting up and maintain technical presentations, product battle cards, warranty guidelines etc…
  • Commencement of regular technical product and system trainings with clients where new products are introduced or system configurations are shown
  • Preparing Solar PV designs in the company’s design software PV Manager. Commencement of internal and external trainings herein
  • Drawing of single line diagrams
  • Being the main contact for warranty and claim handling of products, especially for those where the company is responsible for the first line service

Qualifications

  • Bachelor’s Degree in Electrical or Mechanical Engineering is preferred
  • Knowledge and experience in the SOLAR field is an asset
  • Product experience with Victron, SMA, Fronius, GoodWe, SolarMD and BYD is preferred
  • Minimum 2 years technical experience in the SOLAR industry
  • Excellent written and verbal communication skills required
  • Excellent Afrikaans and English skills
  • Willingness to work in a fast-paced, customer facing environment
  • Ability to organize, prioritize and effectively multi-task daily and meet deadlines
  • Assertive, confident and clear communicator – via e-mail, phone and face-to-face
  • Proficient with desktop applications such as Windows & Office. ERP System Knowledge is an asset
  • Experience with PV Design Software such as PV Syst, PV Sol etc., is an asset
  • Must have valid state driver’s license

Benefits

  • Competitive compensation
  • Attractive vacation arrangements
  • Career path opportunities for top performers in a growing industry

 

Should you meet all the requirements and wish to apply, please send your latest CV, qualifications and motivation to diane@abcworldwide.com

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