Technical Support Engineer
2 weeks ago
Hire Resolve is collaborating with a prominent organization in the IT sector to find a proficient Field Service Engineer for their operations. In this role, you will be tasked with delivering technical assistance, maintenance, and troubleshooting for the company's offerings.
Your responsibilities will include managing first and second-line support, as well as the installation of network switches, routers, IP telephony systems, and other customer equipment on-site. You will be expected to install and configure equipment from leading brands such as Cisco and Huawei, along with Ascidian NID devices. The position also involves racking and stacking equipment in designated locations.
Key Responsibilities:
- Offer product-specific consultation and support solutions.
- Set up and configure networking devices for deployment.
- Ensure timely and accurate configuration of devices for shipment.
- Oversee regional support inventory levels.
- Participate in solution scoping meetings and provide insights.
- Design and implement configurations for Cisco switches.
Additional Insights:
- Possess expertise in the industry, market trends, and client requirements.
- Recognized as a subject matter expert within the organization.
- Advise on best practices based on business challenges.
- Provide mentorship and technical guidance to junior personnel.
- Foster strong relationships with colleagues and management.
- Exhibit strategic thinking and a comprehensive view of projects.
- Demonstrate leadership and team-building capabilities.
- Encourage and support team development.
- Communicate effectively in both verbal and written formats.
- Align various strategies and concepts seamlessly.
- Display confidence in presenting work outcomes.
- Maintain a thorough understanding of the industry landscape.
Qualifications:
- N+ A+
- CCNA or equivalent certification
- HCNA certification
- HCNP certification preferred
- CCNP certification preferred
- Extensive experience with telephony systems.
- Strong technical acumen in LAN and WAN infrastructures.
- In-depth knowledge of network systems.
- Familiarity with SD-WAN solutions.
- Good understanding of wireless technologies.
Compensation:
Salary is negotiable based on experience.
Contact Hire Resolve for your next career opportunity.
We will reach out to suitable candidates within a few days. If not selected, your CV will be kept on file for future opportunities.
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