Business Support Manager

The Faircape Group is a powerhouse of companies operating across healthcare, retirement living, telecommunications, internet services, utility management, property development, and more. We’re on the lookout for a Business Support Manager—a high-performing professional who thrives in fast-paced settings, communicates with clarity, and delivers strategic support that drives operational excellence and aligns with our mission of service and integrity. This is an exciting opportunity to work directly with the CEO and senior executives, ensuring seamless operations and providing strategic support to various departments. Be the backbone of executive operations and a key contributor to organisational efficiency. Why Join Us? Quarterly performance bonuses – your hard work deserves to be rewarded Long service leave – we appreciate and recognize your dedication. Onsite Barista – enjoy free hot drinks (coffee, hot chocolate, etc) Ã Subsidised vending machine snacks – quick energy boosts when you need them. Discounted internet (ISP) packages – stay connected at a reduced cost. Fixed flexi-time (06:30 - 18:30) – supporting work-life balance. Subsidised parking – making your commute hassle-free. Key Responsibilities Coordinate, manage and attend  internal and external meetings with the CEO Manage and update action points discussed during meetings, and follow up on actionable items with HOD’s and relevant stakeholders prior to meetings  Support the monitoring of the shared CEO’s communications inbox (emails, calls, complaints) to ensure proper routing to the relevant departments. Assist in managing the CEO’s inbox, ensuring key commitments from executive-level meetings are tracked and followed up appropriately. Ensure implementation and adherence to Standard Operating Procedures (SOPs) Creating and updating any relevant policies and procedures  Manage that the relevant staff are maintaining the general appearance and upkeep of the Claremont office Manage multiple senior executives’ calendars and proactively resolve scheduling conflicts. Coordinate meetings, ensure calendar alignment, and communicate changes professionally and promptly. Respond to shifting priorities with agility and maintain seamless calendar management across departments. Oversee the building facilities support in collaboration with maintenance  Tenant Liaison, acting as the primary point of contact between landlord and tenants, ensuring effective communication, timely resolution of tenant queries or concerns, and smooth coordination of operational matters related to occupancy, access control, maintenance updates, and general tenant engagement. Ensure efficiency through planning, maintaining systems, and organising employee workstations Lead the admin and support team: reception, barista, housekeeping, concierge, and admin staff Provide training on internal processes and systems Conduct regular performance assessments and support professional growth Assist HR with the onboarding of new employees (stationery, IT setup, workspace) Allocate parking bays for eligible staff and tenants Manage and submit monthly cell phone reimbursement reports   Qualifications & Experience A relevant diploma or degree in Business Administration, Office Management, or a related field Proven experience in an executive assistant, or operations support role Proven track record in managing teams and delivering high-level support to executive leadership Experience in office management and coordinating cross-functional teams is essential Key Skills & Attributes Exceptional Organisational Skills – Efficiently manage schedules, meetings, and travel plans while juggling multiple priorities. Prioritisation & Time Management – Identify urgent matters and ensure the CEO’s time is spent on what truly matters. Confidentiality & Discretion – Handle sensitive information with the highest level of professionalism and trust. Problem-Solving & Decision-Making – Anticipate challenges and proactively find solutions before they escalate. Strong Communication Skills – Articulate, persuasive, and professional in both verbal and written communication. Adaptability & Flexibility – Quickly adjusts to changing priorities and last-minute requests. Experience in using technology to streamline management processes  Specific Requirements: Own reliable transport and valid driver’s licence Two written references  Clear health record Clear criminal record Clear credit record Normal working hours are Mondays to Fridays from 08h00 until 17h00 with a 45 minute lunch break. The company allows employees, by approval of the direct manager, to work flexi time between 06h30 and 18h30.  To see more about Faircape and what we have to offer go and look at our informative website - https://faircape.co.za/why-work-with-us/  Faircape offers a market-related salary. The amount offered will be dependent on qualifications, experience, and other market-related factors.   Should you not receive a response within 2 weeks of applying, please consider your application unsuccess