Support Technician

3 days ago

Cape Town, Western Cape, South Africa Altron Digital Business Full time R180 000 - R300 000 per year

At
Altron Digital Business
, we provide the enterprise-grade solutions that organisations need to operate, optimise, and transform into a resilient digital business.

Our purpose is to use technology to transform today into a simpler, safer and smarter tomorrow.

We're committed to providing the best solutions to save money and help our clients' business grow with a robust IT ecosystem that supports digital transformation.

We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions. The Required Tasks and Candidate Requirements are including, but not limited to.

Required Tasks:

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First-time-fix rate and recall rate under the stipulated requirements
  • Maintain customer relationship
  • Be pro-active on the calls allocated
  • Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
  • Maintain and manage sufficient boot stock
  • Complete administration within time frames as per policies
  • Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
  • Technical support, maintenance, trouble shooting on desktop and POS equipment

Requirements:

  • Matric qualification
  • A+ Qualification
  • Relevant IT qualification
  • 2 years of experience in maintaining equipment in an IT environment
  • Maintaining POS is advantageous

General Comment/s: Client site - onsite

Disclaimer:

Dear Applicant, we appreciate your interest in joining our organization. It is imperative for us that you understand how we handle your information. We are committed to ensuring the security and confidentiality of the information you provide. Your personal details will be collected for the sole purpose of the application process and will be used strictly for that purpose. By applying, you acknowledge and consent to the collection, use, and protection of your personal information in accordance with our privacy policy. If you have any inquiries or concerns, our Human Resource department is available to provide clarification. We look forward to reviewing your application.

Altron is committed to diversity and Employment Equity within the workplace. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

Should your experience and qualifications align with the requirements, we will be in contact to discuss the next steps. Should you not receive feedback within 2 weeks, please consider your application as not successful.

In the meantime, we encourage you to explore our company's website.

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