Customer Success Coordinator
4 days ago
About the Role As the Customer Success Coordinator, you will be the main point of contact for our riders, providing exceptional support and ensuring their success. Your role is to build strong relationships, resolve issues promptly, and proactively identify ways to improve the rider experience. What You'll Do Rider Support: Act as the first point of contact for all rider queries, issues, and feedback, providing timely and effective solutions. Issue Resolution: Log and track all rider issues, escalating complex problems to the relevant teams (e.g., Workshop, Fleet Lead). Proactive Engagement: Conduct regular check-ins with riders to ensure their satisfaction and address any potential issues before they escalate. Feedback Loop: Collect rider feedback and communicate insights to the management team to improve our services and operations. CRM Management: Maintain accurate and up-to-date rider records and communication logs in our CRM system. Rider Education: Help riders understand and utilize our app, vehicle features, and support systems. What You'll Bring 1–2 years of experience in a customer service or customer success role. Excellent communication and interpersonal skills. A patient, empathetic, and problem-solving attitude. Experience with CRM software. Ability to work in a fast-paced environment and manage multiple tasks. A passion for helping people succeed. Success in the Role Looks Like High rider satisfaction scores. Prompt and effective resolution of rider issues. Reduced rider churn due to proactive support. Positive and productive relationships with riders.
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Customer Success Coordinator
1 week ago
Johannesburg, Gauteng, South Africa Tower Group South Africa (PTY) Ltd Full time R120 000 - R180 000 per yearAbout the RoleAs the Customer Success Coordinator, you will be the main point of contact for our riders, providing exceptional support and ensuring their success. Your role is to build strong relationships, resolve issues promptly, and proactively identify ways to improve the rider experience.What You'll DoRider Support: Act as the first point of contact for...
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Customer Success Manager
1 week ago
South Africa Monetate Full time R500 000 - R1 250 000 per yearAbout This RoleAs a Customer Success Manager at Monetate, you'll drive customer retention, loyalty, and satisfaction by delivering exceptional value through our solutions. You'll manage multiple accounts, act as a trusted advisor, and collaborate cross-functionally with sales, services, and support teams to ensure customers maximize the platform's impact....
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Customer Success Manager
5 days ago
South Africa Azeus Convene Full time R80 000 - R120 000 per yearAzeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended...
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Team Success Coordinator
4 days ago
Pietermaritzburg, South Africa Pronel Personnel Full timeAre you the go-to person for helping people grow? Do you have a vibey, energising personality and a knack for turning training into something fun and impactful? Our client is looking for a proactive, people-focused Training Coordinator to coach and develop staff. This role will entail: Identify training needs and gaps across the team. Design and arrange...
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Customer Success
5 days ago
Sandton, Gauteng, , South Africa Glucode Full time R500 000 - R1 200 000 per yearAbout Glucode:Glucode is a company that specialises in designing and developing apps for various businesses worldwide. We help our clients create globally competitive apps across different sectors, such as finance, insurance, health, transport, and entertainment. We are a diverse team of dreamers, creators, and problem solvers who believe in making the...
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SaaS Customer Success Manager
5 days ago
South Africa Somewhere Full time R15 000 - R45 000 per yearPosition: Customer Success ManagerSalary Range: 1,600 USD/moSchedule: 9:00 am - 5:00 pm ESTLocation: Remote - South Africa - PHType of contract: Independent ContractorAbout the client: A growing B2B SaaS company providing cloud-based file conversion API services.Requirements:3+ years of B2B SaaS experience in sales or account management.Fluent or...
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Customer Success Representative
3 days ago
Remote South Africa The Legends Agency Full time R80 000 - R120 000 per yearRole: Customer Success RepresentativeLocation: Remote South AfricaWorking Hours: UK Hours (9:00 am 5:30 pm GMT)Employment Type: Full-timeOur Client helps companies find the perfect workspace, whether they need a full-time office, flexible hot desks, or meeting rooms. With the flexible office market growing rapidly, we make it simple for businesses to...
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Senior Manager, Customer Success
5 days ago
Remote; South Africa OffSec Full time R120 000 - R180 000 per yearAbout OffSecFounded in 2006 by the creators of Kali Linux, OffSec (formerly Offensive Security) is the powerhouse behind the world's most respected cybersecurity training and certifications. We don't just teach theory—we live by our try harder ethos, delivering hands-on, real-world learning that builds elite defenders and closes the global infosec talent...
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Senior Customer Success Manager
1 week ago
Johannesburg, Gauteng, , South Africa Jem HR Full time R120 000 - R180 000 per yearJoin Jem as a Senior Customer Success Manager This isn't a normal customer success role. It's a chance to sit at the centre of South Africa's fastest-growing HR tech company, helping employers across the country change how they care for their people.At Jem, Customer Obsession isn't a buzzword, it's the reason we exist. Our Customer Success Managers are the...
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Customer Success Coordinator
2 weeks ago
Johannesburg, South Africa Tower Group South Africa (PTY) Ltd Full timeAbout the Role As the Customer Success Coordinator, you will be the main point of contact for our riders, providing exceptional support and ensuring their success. Your role is to build strong relationships, resolve issues promptly, and proactively identify ways to improve the rider experience. What You’ll Do Rider Support : Act as the first point of...