SaaS Customer Success Manager
5 days ago
Salary Range: 1,600 USD/mo
Schedule: 9:00 am - 5:00 pm EST
Location: Remote - South Africa - PH
Type of contract: Independent Contractor
About the client: A growing B2B SaaS company providing cloud-based file conversion API services.
Requirements:
- 3+ years of B2B SaaS experience in sales or account management.
- Fluent or bilingual in English (Spanish or Tagalog is a plus).
- Basic technical understanding (not developer-level).
- Strong communication and problem-solving skills.
Key Responsibilities:
- Manage customer support via live chat and product demos.
- Maintain and grow relationships with existing customers through account management.
- Conduct proactive sales outreach (leveraging a contact list of 50,000 leads).
- Follow up on invoicing and payments.
- Provide insights into sales strategies and improvements.
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