Customer Success Coordinator
2 weeks ago
About the Role As the Customer Success Coordinator, you will be the main point of contact for our riders, providing exceptional support and ensuring their success. Your role is to build strong relationships, resolve issues promptly, and proactively identify ways to improve the rider experience. What You’ll Do Rider Support : Act as the first point of contact for all rider queries, issues, and feedback, providing timely and effective solutions. Issue Resolution : Log and track all rider issues, escalating complex problems to the relevant teams (e.g., Workshop, Fleet Lead). Proactive Engagement : Conduct regular check‑ins with riders to ensure their satisfaction and address any potential issues before they escalate. Feedback Loop : Collect rider feedback and communicate insights to the management team to improve our services and operations. CRM Management : Maintain accurate and up-to-date rider records and communication logs in our CRM system. Rider Education : Help riders understand and utilize our app, vehicle features, and support systems. What You’ll Bring 1–2 years of experience in a customer service or customer success role. Excellent communication and interpersonal skills. A patient, empathetic, and problem‑solving attitude. Experience with CRM software. Ability to work in a fast‑paced environment and manage multiple tasks. A passion for helping people succeed. Success in the Role Looks Like High rider satisfaction scores. Prompt and effective resolution of rider issues. Reduced rider churn due to proactive support. Positive and productive relationships with riders. #J-18808-Ljbffr
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Customer Success Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa Tower Group South Africa (PTY) Ltd Full time R120 000 - R180 000 per yearAbout the RoleAs the Customer Success Coordinator, you will be the main point of contact for our riders, providing exceptional support and ensuring their success. Your role is to build strong relationships, resolve issues promptly, and proactively identify ways to improve the rider experience.What You'll DoRider Support: Act as the first point of contact for...
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Customer Success Manager
1 week ago
Johannesburg, South Africa Level-Up Full timeThe Customer Success Manager (CSM) plays a pivotal role in nurturing and expanding our client relationships. Acting as a strategic liaison between clients and internal teams (Sales, Support, PMO), the CSM ensures high levels of client satisfaction, drives operational excellence, and identifies opportunities for growth within existing accounts. This role...
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Customer Acquisition Acquisition
4 days ago
Johannesburg, South Africa Success Promotions Full timeOur cutting-edge, hands-on training program will provide you with the tools you'll need for success; don't miss out on this amazing opportunity! Benefits of joining our team: - Excellent training that is 100% hands-on - Top performer incentives such as amazing travel opportunities, rapid advancement and so much more - A fun and encouraging work...
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Customer Success Coordinator
6 days ago
Johannesburg, South Africa Tower Group South Africa (PTY) Ltd Full timeAbout the Role As the Customer Success Coordinator, you will be the main point of contact for our riders, providing exceptional support and ensuring their success. Your role is to build strong relationships, resolve issues promptly, and proactively identify ways to improve the rider experience. What You'll Do Rider Support: Act as the first point of...
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Customer Success Manager
1 week ago
Johannesburg, South Africa The Joblink Full timeContact person for this position: Ronel Bakker Job Overview Applicant based in Johannesburg to provide remote customer support in **German & English** to foreign company. Client is a young, successful, company in Zug, Switzerland, which is now looking to reinforce its international team. Client has also been active in Germany since 2021 and recently went...
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Customer Success Manager
6 days ago
Johannesburg, South Africa Diligent Corporation Full time**About Us** Diligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance...
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Customer Success Consultant
1 week ago
Johannesburg, South Africa Pnet Full timeCustomer Success Consultant The Customer Success Consultant engages with Pnet customers to drive & accelerate their value realization and to ensure business outcomes are being met through implementation and consumption of their purchased solutions. The Customer Success Consultant partners with the customer's Account Manager to drive mutual success and...
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Customer Success
4 days ago
Johannesburg, Gauteng, South Africa SavageOne Pty Full time R420 000 - R1 560 000 per yearJob Specification: Customer Success & Business Growth Manager -Retail MarketingJob Title: Customer Success & Business Growth Manager Department: Client Services Reports To: Business Unit Manager Location: Johannesburg, South Africa Work Environment: Onsite Employment Type: Full-TimePurpose of the RoleThe Customer Success & Business Growth Manager is...
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Customer Success
4 days ago
Johannesburg, Gauteng, South Africa SavageOne Pty Ltd Full time R8 000 000 - R12 000 000 per yearJob Specification: Customer Success & Business Growth Manager -Retail MarketingJob Title: Customer Success & Business Growth Manager Department: Client Services Reports To: Business Unit Manager Location: Johannesburg, South Africa Work Environment: Onsite Employment Type: Full-TimePurpose of the RoleThe Customer Success & Business Growth Manager is...
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Customer Success Consultant
1 week ago
Johannesburg, South Africa Pnet Full timeCustomer Success Consultant The Customer Success Consultant engages with Pnet customers to drive & accelerate their value realization and to ensure business outcomes are being met through implementation and consumption of their purchased solutions. The Customer Success Consultant partners with the customer's
